Job Information
Commonwealth of Pennsylvania Taxpayer Assistance Technician in Pennsylvania
Taxpayer Assistance Technician
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Taxpayer Assistance Technician
Salary
$45,907.00 - $69,203.00 Annually
Location
Philadelphia County, PA
Job Type
Non-Civil Service Permanent Full-time
Job Number
N-2026-45143
Department
Department of Revenue
Division
RV BETA Txpyr Astnc Ctr Cty Of
Opening Date
03/13/2026
Closing Date
3/17/2026 11:59 PM Eastern
Job Code
07521
Position Number
60460707
Union
AFSCME
Bargaining Unit
A1
Pay Group
ST05
Bureau / Division Code
00185410
Bureau / Division
Bureau of Enforcement and Taxpayer Assistance
Worksite Address
110 North 8th Street, Suite 204A
City
Philadelphia, Pennsylvania
Zip Code
19107
Contact Name
Carrissa Rockey
Contact Email
crockey@pa.gov
Description
Benefits
Questions
THE POSITION
Are you a skilled communicator with practical tax-related knowledge? If so, take the next step in your career with the Department of Revenue as a Taxpayer Assistance Technician in the Bureau of Enforcement and Taxpayer Assistance (BETA) Philadelphia Office. This position allows you to share your tax knowledge as you address inquiries from taxpayers and their representatives, helping them understand and comply with tax obligations. Do not miss this chance to advance your career with an agency that values integrity, inclusivity, and staying connected!
DESCRIPTION OF WORK
As a Taxpayer Assistance Technician, you will be responsible for researching and reviewing taxpayer accounts in the department’s systems by utilizing computer programs such as PATH, BRIDGES, and web enabled taxpayer inquiry system to provide accurate information when answering taxpayer’s inquiries. You will have the opportunity to assist and advise the taxpayer and/or their representatives on the proper manner of completing tax returns, reports, and other forms as they pertain to taxes and programs. Work also involves verifying tax liability, penalty, and interest as well as explaining applicable tax laws, rules, regulations, and policies involved. Additional responsibilities include:
Requesting and gathering necessary documentation from taxpayers or representatives
Preparing proper departmental forms
Training tax season personnel
Delivering presentations on the application and interpretation of state tax laws, rules, regulations, and policies
Providing clerical support to the District Office as needed
Interested in learning more? Additional details regarding this position can be found in the position description. (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=50460707)
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
Telework: You may have the opportunity to work from home (telework) ad hoc, upon successful completion of a 6-month, in-office training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Philadelphia. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Three years of experience in reviewing tax documents and making taxpayer liability decision and applying tax laws, rules, regulations, policies and procedures;or
Three years of experience in the collection of taxes;or
Any combination of experience and training which provides the applicant with the required knowledge, skills and abilities.
Additional Requirements:
You must be able to perform essential job functions.
Legal Requirements:
This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
You must meet eligibility requirements for the Commonwealth Law Enforcement Assistance Network (CLEAN).
How to Apply:
Resumes, cover letters, and similar documents willnot be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers (https://www.pa.gov/agencies/hrmoa/resources/generative-ai-hiring-guidance) for additional information.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
How many years of full-time experience in reviewing tax documents and making taxpayer liability decision and applying tax laws, rules, regulations, policies and procedures do you possess?
3 years or more
2 but less than 3 years
1 but less than 2 years
Less than 1 year
None
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How many years of full-time experience in the collection of taxes do you possess?
3 years or more
2 but less than 3 years
1 but less than 2 years
Less than 1 year
None
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
How much college coursework have you completed in accounting or finance? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
90 credits or more
60 but less than 90 credits
30 but less than 60 credits
Less than 30 credits
None
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov