Job Information
Commonwealth of Pennsylvania LCB Licensing Technician 1 in Pennsylvania
LCB Licensing Technician 1
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LCB Licensing Technician 1
Salary
$40,685.00 - $60,714.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2026-47398-02292
Department
Liquor Control Board
Division
LC Lcnsng Sys and Prgm Mgmt Di
Opening Date
04/15/2026
Closing Date
4/28/2026 11:59 PM Eastern
Job Code
02292
Position Number
00111050
Union
AFSCME
Bargaining Unit
A1
Pay Group
ST04
Bureau / Division Code
00268240
Bureau / Division
Bureau of Licensing / Licensing Systems and Program Management Division
Worksite Address
910 Capitol Street
City
Harrisburg, Pennsylvania
Zip Code
17124
Contact Name
Tracey Davis
Contact Phone
717.772.3660
Contact Email
trdavis@pa.gov
Description
Benefits
Questions
THE POSITION
Do you enjoy clerical and para-technical work of a legal, licensing, or other regulatory processes? Join the Pennsylvania Liquor Control Board (PLCB) in this exciting LCB Licensing Technician 1 opportunity in the Bureau of Licensing, Licensing Systems and Program Management Division. Let your analytical, clerical, and communication skills shine with our team!
DESCRIPTION OF WORK
In this role, you will answer inquiries from applicants, licensees, attorneys, legislators, other agency staff, and the public via phone, email and in person regarding license application, problem resolution and providing the status on pending applications.
Your responsibilities will include examining, evaluating and approving applications for different types of licenses and permits in accordance with the Liquor Code, its amendments, and the regulations, precedents, and policies established by the Board that govern the manufacture, purchase, transportation, storage, delivery, sale, and consumption of liquor, alcohol, and malt or brewed beverages.
Additionally, strong verbal and written communication skills are essential, along with a comprehensive understanding of the Liquor Code, which outlines the requirements for different licenses and permits, as well as the relevant Board regulations, precedents, and policies, including all necessary applications, fees, and supporting documentation.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00111050) .
Work Schedule and Additional Information:
Full-time employment
Work hours are 7:30 AM to 4:00 PM, Monday - Friday, with a 60-minute lunch.
Telework: You will have the opportunity to work from home (telework) part-time, up to 4 days a week, with 1 day per week in the Northwest Office Building in Harrisburg. This position currently reports to the office on Wednesdays. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Three years of clerical experience supporting a legal, licensing, or other regulatory program requiring the application of statutes, program policies, or industry regulations, and graduation from high school ;or
Any equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency Guidelines.
You must be able to perform essential job functions.
Legal Requirements:
You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers (https://www.pa.gov/agencies/hrmoa/resources/generative-ai-hiring-guidance) for additional information.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
How many years of full time clerical or higher level experience do you possess supporting a legal, licensing, or other regulatory program requiring the application of statutes, program policies, or industry regulations?
3 or more years
2 but less than 3 years
1 but less than 2 years
Less than 1 year
None
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How much college-level coursework have you completed?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitinghttps://www.naces.organd clicking the Evaluation Services link. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
90 or more credits
60 but less than 90 credits
30 but less than 60 credits
Less than 30 credits
None
04
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
05
WORK BEHAVIOR 1 - REVIEW AND ANALYZE INFORMATIONReviews and analyzes digital applications to determine the initial disposition; determines the type of license or permit and the applicable category; examines and determines the acceptability of legal documents submitted. Identifies deficiencies found in the application/permit information submitted, summarizes the discrepancies on a decision sheet, and prepares letters/emails regarding the deficiencies (for completion or correction) for follow-up.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.
A. I have experience reviewing and analyzing applications, licenses, or other regulatory materials for which I was responsible for ensuring completeness or identifying discrepancies. I was responsible for providing follow-up to the submitter by preparing letters/emails regarding incomplete information and/or discrepancies.
B. I have experience reviewing and analyzing applications, licenses, or other regulatory materials for which I was responsible for ensuring completeness or identifying deficiencies; I was responsible for communicating my findings to someone else who provided follow-up to the submitter.
C. I have successfully completed college-level coursework related to data analysis.
D. I have NO experience or education related to this work behavior.
06
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The type(s) of data reviewed/analyzed.
The actual duties you performed.
Your level of responsibility.
07
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
08
WORK BEHAVIOR 2 - INPUT DATA INTO COMPUTER SYSTEMInputs, processes, and monitors information on licenses/applicants and pending applications using PLCB's computer system. Searches records in computer system to verify tax clearance, criminal history record checks, citation history, licensed areas, and information correctness of applicants.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.
A. I have experience inputting, processing, and monitoring/updating legal, licensing, or other regulatory program information into a computer database.
B. I have experience inputting, processing, and monitoring/updating information into a computer database.
C. I have successfully completed college-level coursework related to bookkeeping, data entry, or research methods.
D. I have NO experience or education related to this work behavior.
09
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The type(s) of information you input, processed, monitored/updated into a computer database.
The actual duties you performed.
Your level of responsibility.
10
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
11
WORK BEHAVIOR 3 - PROVIDE CUSTOMER SERVICEResponds to inquiries from applicants, licensees, attorneys, legislators, other agency staff, and the public via telephone, in person, and email(s) from resource account(s) regarding license application, problems/issues, and status of pending applications. Refers individuals to the appropriate area for assistance as necessary.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.
A. I have experience responding to inquiries from internal AND external parties via telephone, email, and in person. My experience includes monitoring and responding to emails from an email resource account.
B. I have experience responding to inquiries from internal OR external parties via telephone, email, and in person. My experience includes monitoring and responding to inquiries from an email resource account.
C. I have experience responding to inquiries from internal OR external parties via telephone, email, or in person. My experience does not include monitoring and responding to inquiries from an email resource account.
D. I have successfully completed college-level coursework or training related to communications or public speaking.
E. I have NO experience or education/training related to this work behavior.
12
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience responding to inquiries via telephone, in person, or email.
Your experience monitoring and responding to emails via an email resource account(s).
Your level of responsibility.
13
If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University/Training Source
Course Title(s)
Credits/Clock Hours
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov