Job Information
Commonwealth of Pennsylvania Human Services Program Specialist in Pennsylvania
Human Services Program Specialist
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Human Services Program Specialist
Salary
$59,345.00 - $90,211.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2026-43750-48815
Department
Department of Human Services
Division
Bur CHIP
Opening Date
03/03/2026
Closing Date
3/17/2026 11:59 PM Eastern
Job Code
48815
Position Number
50497115
Union
SEIU Local 668
Bargaining Unit
F4
Pay Group
ST07
Bureau / Division Code
00211210
Bureau / Division
Bureau of Children's Health Insurance Program (CHIP)
Worksite Address
303-309 Walnut Street
Worksite Address
6th Floor
City
Harrisburg, Pennsylvania
Zip Code
17101
Contact Name
Tara Uffelman
Contact Phone
717.772.6304
Contact Email
tuffelman@pa.gov
Description
Benefits
Questions
THE POSITION
Are you a motivated, detail-oriented professional with strong critical thinking and analytical skills who thrives in a fast-paced environment using a range of leadership skills? Do you enjoy collaboration and being a part of a team? The Department of Human Services is a dedicated Human Service Program Specialist to serve as the Call Center Supervisor within the Children’s Health Insurance Program (CHIP). This role offers an excellent opportunity to expand your expertise, develop new skills, and contribute to meaningful work that directly supports vital public services. If you are ready to advance your career while making a difference, we invite you to apply today!
DESCRIPTION OF WORK
In this position, you will serve as the Call Center Supervisor for CHIP, overseeing all call center operations within the office. You will supervise a team responsible for delivering customer support through both incoming and outgoing calls. Responsibilities include coordinating and directing daily call center activities, as well as managing, training, and mentoring staff to ensure high-quality customer service. You will monitor employee performance, oversee call volume and workload distribution, and adjust staffing resources as needed to maintain efficiency. In addition, you will support the CHIP Policy and Planning Division in a program specialist capacity. This includes conducting eligibility reviews when necessary, representing CHIP in planning meetings, responding to and following up on inquiries from relevant resource accounts, and collaborating with internal and external stakeholders to support effective program implementation.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=50497115) .
Work Schedule and Additional Information:
Full-time employment, 37.5 hours per week
Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year of professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.pa.gov/agencies/employment/how-to-apply) and click on Residency Guidelines.
You must be able to perform essential job functions.
Legal Requirement:
This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Do you possess at least one year of full-time professional experience developing, implementing, or evaluating human services, social services, health care services, or health care insurance programs?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
04
WORK BEHAVIOR 1 – GATHER AND COMMUNICATE INFORMATION
Provide technical assistance to program office staff by gathering and communicating human services program information regarding regulations and regulatory guidance, statements of policy, bulletins, and other policy documents.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience providing technical assistance to staff by gathering and communicating information on regulations and regulatory guidance, statements of policy, bulletins, or other policy documents pertinent to human services programs.
B. I have experience gathering information on regulations and regulatory guidance, statements of policy, bulletins, or other policy documents for others to communicate the information and provide assistance to staff.
C. I have college-level coursework related to this work behavior such as research methods, oral communications, public speaking, etc.
D. I have NO experience related to this work behavior.
05
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
Your experience providing technical assistance to staff
Your experience gathering and communicating information
Your specific duties and responsibilities
06
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
07
WORK BEHAVIOR 2 – CUSTOMER SERVICE AND CONSULTATIVE SUPPORT
Receive calls and emails regarding billing related issues, inquiries, or complaints, and respond to questions from providers, legislators, associations, and organizations, based on laws, regulations, and departmental policies, in order to provide a high level of customer service.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience receiving phone calls and emails regarding issues, inquiries, complaints, or questions, and INDEPENDENTLY providing responses, to ensure information is accurate according to customer service standards and expectations.
B. I have experience receiving phone calls or emails regarding issues, inquiries, complaints, or questions, and CONFERRING WITH OTHERS before providing a response, according to customer service standards and expectations.
C. I have experience receiving phone calls or emails regarding issues, inquiries, complaints, or questions, and REFERRING those individuals to others for a response to their question.
D. I have NO experience related to this work behavior.
08
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
Your role in receiving policy issues, inquiries, complaints, or questions and addressing responses
Your specific duties and responsibilities
09
WORK BEHAVIOR 3 – OPERATIONAL PROCESSES AND PROGRAMS
Research, interpret, and analyze data which impact human services programs, and make recommendations for developing and revising departmental policies for compliance. Present findings/recommendations in a concise and logical manner.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience researching, interpreting, and analyzing data which impact human services programs, AND making and presenting recommendations to procedures or policies.
B. I have experience researching and interpreting data that impact human services programs. I did not make or present recommendations for revisions.
C. I have NO experience related to this work behavior.
10
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
Your experience with researching, interpreting, or analyzing data
Your role in making recommendations for developing and revising policies
Your specific duties and responsibilities
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov