Analyze business requirements, create technical specifications, design and develop mainframe applications, interfaces, and databases: Work with business users and technical experts to understand business needs and to create technical solutions; Develop and oversee development of proposed systems solutions including detailed programming specifications, logic charts, database designs and record formats, for delivery to technical staff; Take ownership of specifications delivered to other technical staff and follow-up with technical staff to ensure accuracy and provide support; Develop complex coding structures, using best practice guidelines, to enhance claims systems; Ensure system modifications meet business objectives and customer quality expectations; Conduct thorough and effective testing at the unit and integration level; Design and implement regression, E2E and parallel test and fully supports UAT-level testing as needed; Install application systems as directed and provide post-implementation support; Ensure system documentation is developed and maintained for claims systems; Understand and follow all company coding guidelines applicable to mainframe development; Follow and support the Approach to Work methodology and procedures for application development. Maintain claims applications and provide technical support: Provide technical support for the maintenance of claims systems; Research and resolve remedy tickets in accordance with departmental policies and procedures, and meet established benchmarks; Support operational areas by researching system issues and providing technical resolution. Act as a technical SME for claims systems and provide expert consultation to management and staff: Act as technical subject matter expert for claims systems; Work closely with business users and management to evaluate, recommend, and implement technical solutions to enhance business value of operations; Identify system improvement opportunities and make cogent written recommendations to management; Conduct code reviews and provide technical guidance to programmers; Assess internal and external impacts of system modifications, and assist management in developing implementation and monitoring plans; Create and/or maintain team policies and procedures and/or documentation for claims related systems and processes. Participate in the after-hours on-call rotation for the Claims or ITS teams: Research and resolve production support issues by correcting the system logic or data as needed; Identify system changes to protect against future issues of like nature and work with the team to implement; Understand and follow the applicable on-call and production support policies and procedures. Support the analysis, development, and implementation of FEP and National Program software releases: Analyze local systems for the purpose of documenting technical impact assessments for software releases to FEP and/or ITS systems; Develop requirements for local system modifications needed for the releases; Perform and direct development, testing, and implementation of FEP and/or ITS system modifications; Support or direct Global Certification and other Plan testing requirements for releases.