Job Information
Mississippi Sports Medicine Call Center Agent in Pearl, Mississippi
CALL CENTER AGENT
Job Category: ADMINISTRATION
Requisition Number: CALLC002414
Posting Details
Full-Time
LocationsShowing 1 location
Jackson, MS 39202, USA
Job Details
Description
CALL CENTER AGENT
Description:
Mississippi Sports Medicine and Orthopaedic Center is one of the nation's top orthopaedic groups and is dedicated to exceptional patient experiences. We are searching for a dedicated, supportive Call Center Agent who is comfortable engaging with patients on the phone in a helpful, kind and efficient manner. We are offering paid training with this role, which can be a great entry-level opportunity for someone starting their career. We do work hard to make our patients happy, which means we're focused on handling all their calls, offering exceptional service and seeking opportunities to make their lives better.
EXPERIENCE / EDUCATIONAL REQUIREMENTS:
Education:
Graduate of four-year high school or equivalent (GED).
Experience:
One (1) year experience demonstrating your ability to adhere to a schedule, understand complex instruction and use technology.
ESSENTIAL FUNCTIONS:
The essential functions include, but are not limited to, the following:
Schedule patients for 20 physicians
Demonstrate empathy and active listening during patient calls
Clearly understand all HIPAA guidelines and ensure guidelines are followed in all situations
Provide timely response to patient and supervisor requests
A strong desire to strive for excellence and happiness in helping others
Strive to answer all calls pleasantly, and be helpful with their requests
Must have full-time availability
Fluent in English, both written and spoken
Comfortable with computer and telephone systems, training will be provided
Important Note: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for the role, click https://assessment.predictiveindex.com/bo/CVX0/CCRole to start the assessment
Qualifications
Behaviors
Required
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Preferred
Loyal: Shows firm and constant support to a cause
Motivations
Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization