Job Information
Med-Metrix Director, Training RCM in Pasig, Philippines
Job Purpose
The Training Director for RCM & A/R leads the end-to-end strategy, governance, and execution of all training programs across the Revenue Cycle domain.
This leader ensures workforce readiness, competency development, and accelerated proficiency for both new and tenured staff, enabling strong operational performance across all A/R functions. The role partners closely with Operations, Client Success, Quality, Compliance, Analytics, and Workforce Management to align curriculum, training interventions, and performance outcomes to SLA and client expectations.
Duties and Responsibilities
Core Tasks
Own the Training Operating Model for RCM & A/R: skills architecture, curriculum pathways, certification standards, and readiness gates.
Define annual OKRs for training effectiveness, proficiency acceleration, and curriculum standardization across sites.
Maintain a unified Training Playbook covering SOPs, module libraries, training pathways, and cross‑training matrices.
Ensure alignment with client requirements, payer policies, HIPAA/PHI standards, and regulatory guidelines.
Represent Training in leadership business reviews, client QBRs, and operational governance meetings.
Training Leadership – RCM & A/R
Build and maintain competency frameworks for A/R and all other RCM functions.
Govern curriculum lifecycle needs analysis → design → development → pilot → release → versioning.
Deploy blended learning: simulations, microlearning, workflow practice labs, assessments, and on‑the‑floor nesting models.
Lead Train‑the‑Trainer certification, trainer calibration, and trainer performance management.
Oversee onboarding, upskilling, cross‑training, and refresher programs tailored to A/R workflows.
Ensure strong nesting/transition‑to‑production frameworks with proficiency checkpoints and readiness benchmarks.
Workforce Readiness & Operational Partnership
Collaborate with Operations and WFM to plan cohorts, manage ramp strategies, and forecast training demand.
Partner with Quality and Operations for root‑cause insights that translate into training interventions.
Provide structured support for new hires via simulations, huddles, scenario‑based training, and guided practice.
Ensure curriculum reflects latest payer rules, denial trends, coding dependencies, and client‑specific SOP changes.
Support client onboarding and transitions with SOP readiness, curriculum mapping, and A/R workflow validation.
Analytics & Reporting
Own dashboards for training effectiveness, speed‑to‑proficiency, module adoption, and certification results.
Use LMS and BI tools (e.g., Power BI/Tableau) to measure:
Measure downstream impact of training on operations (e.g., reduction in rework, denials, aged A/R, touches per claim).
Success Metrics / KPIs
Speed to Proficiency: % achieving role proficiency within target timeline
Certification Outcomes: Pass rates, retake rates, improvement scores
Curriculum Accuracy: 100% updates completed per cadence/SOP changes
Training Impact: Reduction of top errors tied to workflow or knowledge gaps
Trainee Readiness: ELI metrics trending positive month-over-month
Qualifications
8–10+ years in Revenue Cycle Management, with heavy exposure to A/R, Denials, Appeals, and upstream/downstream RCM tasks.
At least 5 years in Training leadership roles (Manager/Head/Director).
Deep knowledge of A/R workflows, payer behavior, denial categories, and claim resolution processes.
Proven experience designing training architecture and learning pathways for RCM.
Strong instructional design capability (ADDIE, Bloom’s, adult learning principles).
Advanced Excel, strong PowerPoint skills, experience with LMS and analytics tools.
Strong stakeholder management across global teams.
Familiarity with HIPAA/PHI and payer guidelines.
Preferred
Lean Six Sigma Green or Black Belt
Experience with workflow tools, EMR/EHR systems (Epic, Cerner, Meditech, etc.)
Background with ISO or structured quality systems
SQL or data‑wrangling basics for reporting
Job Details
Job Family EXEC (DIR+)
Pay Type Salary