Job Information
WSP USA Program Coordinator, Occupational Hygiene & HazMat in Pasig City, Philippines
Main Activities and Responsibilities: (including but not limited to)
SHEQ Compliance: Adhere to all role-specific Safety, Health, Environment, and Quality (SHEQ) obligations as outlined in the relevant RACI matrix.
Program Delivery Support:
Coordinate and support the end-to-end delivery of Occupational Hygiene & HazMat consulting programs across Australia.
Collaborate with technical teams to ensure timely and high-quality execution of project deliverables.
Assist in planning and tracking project milestones, deliverables, and resource allocation.
Client Engagement & Communication:
Act as a key point of contact for clients, managing day-to-day communications and responding promptly to queries.
Prepare and coordinate client proposals, ensuring alignment with scope, timelines, and resource availability.
Support the delivery of exceptional client service by ensuring service level agreements (SLAs) and key performance indicators (KPIs) are met.
System & Portal Management:
Confidently navigate and manage various client portals and internal systems (e.g., CorrigoPro, OneStop – City FM, JLL Onsite, FM Web), training to be provided as these are specialized programs.
Ensure accurate and timely data entry, system updates, and documentation management.
Mailbox Monitoring & Reactive Work Management:
Monitor shared mailboxes and triage incoming requests.
Coordinate and track reactive work orders, ensuring timely assignment and resolution.
Reporting & Documentation:
Assist in the preparation of client reports, presentations, and project documentation.
Support purchase order management, invoicing processes, and reconciliation against project trackers.
I ssue Management & Escalation:
Identify potential risks, delays, or issues in program delivery and escalate to relevant Account or Project Managers as required.
Contribute to continuous improvement initiatives by identifying process gaps and recommending solutions.
Resource Planning Support:
Assist in scheduling and resource allocation to ensure optimal team utilisation and project efficiency.
Maintain visibility of team capacity and upcoming project demands.
Client Satisfaction & Continuous Improvement:
Collaborate with internal teams to gather and respond to client feedback.
Support initiatives aimed at enhancing service delivery and client experience.
Qualifications (Minimum and Desirable):
- Bachelor’s degree in any related field.
5-10 years of demonstrated post education experience of relevant skills.
Basic knowledge of project management principles and PMI’s Body of Knowledge or similar standards.
Excellent organizational skills.
Exceptional attention to detail and accuracy.
Proven ability to meet tight deadlines, manage conflicting priorities, and work well under pressure in a rapidly changing environment.
Strong interpersonal and communication skills.
Ability to learn processes quickly and prioritise client requirements.
Strong team player, self-motivated and proactive thinker with flexible can-do attitude.
Excellent computer skills, including knowledge of Microsoft Word and Excel.
Previous experience working in a consulting business would be considered an asset.
PMP certification would be an asset.
Experience in field / supply logistics and travel bookings.
Proven track record of upholding workplace safety and ability to abide by WSP’s health, safety and drug/alcohol and harassment policies
Ability to work schedules conducive to project-specific requirements that may extend beyond the typical workweek.