Job Information
Amazon Sr. FinOps Analyst - German, Global Accounts Receivable in Pasay, Philippines
Description
Amazon is looking for a German Language Analyst with at least 2+ years BPO experience in a large customer-oriented corporate environment for our B2B program. Amazon Business is one of Amazon’s most exciting growth opportunities. Since its launch in 2015, Amazon Business (AB) already has more than 2 million customers. We are growing fast, and require talented professionals to help us scale.
This role will require for the successful candidate to:
• Collect and analyze quantitative data
• Answer queries, investigate and resolve issues and questions from customers through inbound calls and emails
• Work efficiently with customers and provide world-class service
• Analyze trends and suggest process improvements
• Meet the set KRAs
• Perform other projects and duties as required
• Communicate results to business leaders with Finance, Accounting, Operations and Business Development teams.
Working Conditions:
• Open office space on site
• Report daily to the Pasay office
• The team generally follows European time. However, you may be requested to work on shifting schedules including night shift, if business requires
• Work during PH Holidays is required when business supported is operating
• Overtime may be required on critical and peak periods
Internal job description
Amazon is looking for a German Language Analyst with at least 2+ years BPO experience in a large customer-oriented corporate environment, for our B2B business which is one of Amazon’s most exciting growth opportunities. Since its launch in 2015, Amazon Business (AB) already has more than 2 million customers. We are growing fast, and require talented professionals to help us scale.
This role will require for the successful candidate to:
• Collect and analyze quantitative data
• 80% of the time will be involved in answering queries received from customers through inbound calls and emails
• Investigate to resolve issues sent by the customers
• Work efficiently with customers and provide world-class service
• Analyze trends and suggest process improvements
• Meet the set KRAs
• Perform other projects and duties as required
• Communicate results to business leaders with Finance, Accounting, Operations and Business Development teams.
Working Conditions:
• Open office space on site
• Report daily to the Pasay office
• The team generally follows European time. However, you may be requested to work on shifting schedules including night shift, if business requires
• Work during PH Holidays is required when business supported is operating
• Overtime may be required on critical and peak periods
Key job responsibilities
Knowledgeable in Accounts Receivable Cash application process.
Collecting and analyzing quantitative data
Use data analyses and statistical techniques to develop solutions to guide business decision making
Identify predictors and causes of business related problems and implement appropriate corrective solutions
Identify, develop, manage and execute analyses to uncover areas of opportunity and present written business recommendations
Collaborate with multiple teams as a leader of quantitative analysis and develop solutions that utilize the highest standards of analytical rigor and data integrity
Analyze and solve business problems at their root
Analyze trends and savings initiatives
Communicating results to business leaders with Finance, Accounting, Operations and Business Development
Perform other projects and duties as required
Supports team manager and performs management duties when manager is absent or out of office
Basic Qualifications
Must be fluent in German and English
Must have a basic/intermediate knowledge in MS Excel
Prior experience of at least 2 years in similar BPO outfit or in Finance & Accounting role as an Analyst.
Knowledge on Outlook and Word or similar desktop applications.
Good Communications skills – Written & Verbal (both English and French)
Can work under pressure/ with deadlines.
Critical mindset
With continuous improvement mindset
Preferred Qualifications
Preferably with a Bachelor Degree in Finance/Accounting as Major Subject.
Preferably has working knowledge on Oracle Financials or other Finance ERP tools.
Good Communications skills – Written & Verbal
Proficient in Outlook, Microsoft Excel and Word or similar desktop application.
Flexible to work in shifts .
Good Communications skills – Written & Verbal.
Exemplifies traits of being a team player.
Has good interpersonal skills, hardworking, flexible, responsive and detail oriented.
Can work under pressure/ with deadlines.
Critical mindset
With continuous improvement mindset
Advanced knowledge of Excel – including working with pivot & formulas
Strong reconciliation skills.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.