Job Information
Amazon FinOps Analyst (Italian) - Accounts Payable, Retail FinCoM in Pasay, Philippines
Description
The ideal candidate will be experienced / background in a finance role with an understanding of finance operations and will have experience in relationship management. He/she will have problem solving skills with the focus on improving the processes and strengthening the relationships with the vendors. The candidate will have action-driven approach and will require to work proactively on issues on vendor’s account while identifying areas of improvement.
Working Conditions:
Normal Office Environment.
Report daily to the Pasay office.
This role will primarily be reporting on a mid-shift and may also be requested to be on shifting schedule from time to time.
Work during Holidays as may be required by the Company.
May be asked to render overtime on critical and peak times as may be required by the Business.
Key job responsibilities
Responsibilities include, but are not limited to:
Resolve complex vendor inquiries within defined timelines, ensuring accurate and thorough outcomes.
Meet or exceed all applicable process metrics consistently.
Identify and address root causes of recurring issues to prevent reoccurrence.
Manage vendor communications through inbound email and outbound calls.
Respond accurately and promptly to inquiries from internal stakeholders and external vendors, maintaining strong working relationships.
Drive proactive coordination with vendors and internal teams to resolve queries and issues efficiently.
Investigate and resolve vendor disputes, addressing underlying pain points with actionable solutions.
Deliver prompt, detailed, and customer-focused service to vendors at all times.
Escalate issues appropriately to direct managers and/or senior leadership when required.
Handle inquiries across multiple languages as assigned, maintaining primary communication in the designated language.
Support additional projects and duties as assigned.
Basic Qualifications
Holds a minimum 2-year graduate certificate or equivalent academic qualification.
Proficient in Italian; For non-native speakers, must present relevant language certification or demonstrate equivalent day-to-day professional experience in the required language.
Native English speakers are required to complete an English assessment as part of the interview process.
Proficient in Microsoft Excel (pivot tables, VLOOKUP, macros) and Microsoft Word.
Demonstrates strong verbal and written communication skills with a customer service focus.
Amenable to handling inbound and outbound calls and working overtime or shifting schedules as required.
Able to prioritize tasks, manage multiple responsibilities simultaneously, and work with minimal supervision.
Works effectively under pressure and meets tight deadlines consistently.
Exhibits strong interpersonal skills; collaborative, hardworking, adaptable, and detail-oriented.
Open to working with diverse, multicultural teams across a global environment.
Preferred Qualifications
Bachelor's or Master's degree in Finance, Accounting, or a related field preferred.
Minimum of 2 years of experience in a Finance & Accounting analyst role or in a BPO environment supporting customer-facing operations.
Prior experience in Accounts Payable is a strong advantage.
Demonstrates ownership and accountability, taking initiative on projects from day one.
Committed to continuous learning and professional self-development.
Self-motivated and driven, with the ability to work independently and proactively.
Fluency in one or more additional European languages is an advantage.
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