Job Information
TTEC Consultant, Benefits in Pasay City, Philippines
Your potential has a place here with TTEC’s award-winning employment experience. As a Benefits Consultant working hybrid as needed by the business in The Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The Philippines says it all!
What You'll Do
The Benefits Consultant is responsible for the strategic, operational, and regulatory oversight of benefits programs across multiple countries, with primary operational anchoring in the Philippines. This role partners closely with the Executive Director, Global Benefits, and regional stakeholders to ensure benefits programs are competitive, compliant, financially sound, and operationally efficient.
The role requires strong analytical capability, regulatory awareness, and the ability to influence and partner with business leaders, brokers, vendors, Payroll, Legal, Sourcing, and People & Culture partners within a global operating environment.Shape
During a Typical Day, You’ll
Global Benefits Oversight & Program Governance
Own and oversee benefits programs across supported countries, ensuring alignment with global strategy and local market requirements
Provide subject matter expertise on medical, risk, and onsite clinic programs
Partner with brokers, consultants, and vendors to support effective program design and delivery
Support benefits harmonization, scalability, and optimization initiatives
Advise leaders and People & Culture partners on benefits strategy, design, and risk considerations
Serve as a key advisor to the Executive Director, Global Benefits
Onsite Clinic Strategy & Vendor Management
Oversee the performance, governance, and effectiveness of the onsite clinic vendor
Manage vendor relationships, including service delivery, contractual obligations, and SLA adherence
Partner with the clinic provider to ensure a high-quality employee healthcare experience
Monitor clinic utilization, service patterns, and cost trends through data-driven analysis
Identify opportunities to improve clinic performance, efficiency, and employee engagement
Ensure vendor operations align with regulatory and compliance requirements
Coordinate with internal stakeholders (People & Culture, Payroll, Facilities, Legal) on clinic-related matters
Manage issue resolution, escalations, and service improvement initiatives
Support employee communications and education regarding clinic services
Evaluate vendor performance and contribute to renewal or optimization discussions
Analytics, Controls & Process Excellence
Perform monthly payroll audits and benefits-related reconciliation activities
Ensure financial accuracy, reporting integrity, and operational controls
Leverage advanced Excel and analytical tools for cost modeling, forecasting, and trend analysis
Identify discrepancies, risks, and process improvement opportunities
Drive operational efficiency and data integrity initiatives
Support vendor performance validation and governance processes
Compliance & Regulatory Governance
Ensure regulatory adherence across all supported jurisdictions
Partner closely with Legal on regulatory interpretation, governance considerations, and risk assessment
Support statutory filings, documentation, and regulatory reporting requirements
Maintain benefits policies and program documentation aligned with local regulations
Monitor regulatory changes and assess potential program impacts
Support internal audits and compliance-related reviews
Stakeholder & Vendor Management
Partner closely with business leaders, brokers, and People & Culture teams
Manage broker and vendor relationships, renewals, and performance discussions
Communicate benefits considerations and changes clearly to stakeholders
Support executive-level discussions with data-driven insights
What You Bring to the Role
5–10 years of benefits experience, preferably within the Philippines or multi-country environments
Experience supporting or managing onsite clinic, healthcare provider, or vendor-based medical programs
Ability to work a flexible schedule to support global business operations, including evening or night hours when required
Strong knowledge of medical, risk, and health-related benefits
Strong understanding of regulatory, compliance, and statutory governance requirements
Experience working with brokers, consultants, and external vendors
Experience supporting multi-country benefits programs
Advanced Excel and analytical skills
Strong financial controls, payroll audit, and reconciliation capability
Strong stakeholder management and consulting skills
Effective communication and public speaking skills
Strong ability to manage deadlines and competing priorities
Preferred Qualifications
Experience in BPO, shared services, or complex operational environments
Experience supporting benefits across multiple countries
Process improvement or operational optimization experience
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit https://mybenefits.ttec.com/ for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Hybrid
Title: Consultant, Benefits
Location: PH-National Capital-Pasay City, Metro Manila
Requisition ID: 04AKB
Other Locations: Philippines