Job Information
Ricoh Americas Corporation Site Manager, Production & Fulfillment Operations in Parma, Ohio
Site Manager, Production & Fulfillment Operations
Job Description
POSITION PROFILE
The Site Manager (SM) supervises day‑to‑day production and fulfillment operations at MS sites, ensuring all processes, staff, and customer requirements are managed effectively. This position is responsible for developing, implementing, and reviewing operational procedures, managing invoicing activities, and maintaining strong customer relationships to ensure service expectations are met.
The SM oversees 13+ employees or $80K+ in monthly service revenue at a single site. After ensuring all Service Level Agreements (SLAs) are met, the SM partners with the customer to improve business processes through workflow optimization and use of Ricoh Process Director .
This position requires strong IT familiarity and an in‑depth understanding of the client's environment, enabling effective communication with the customer’s IT resources. The SM also communicates business process opportunities to Sales and Professional Services, and supports the setup and management of additional production print customers.
JOB DUTIES AND RESPONSIBILITIES
Routinely demonstrates and fosters a helpful, positive work culture.
Encourages and builds positive working relationships with coworkers and external vendors.
Maintains relationship with the Post Office.
Maintains and evaluates 3rd‑party vendor relationships for cost savings and deliverables.
Conducts themselves as the public face of the company in alignment with Ricoh’s Code of Ethics.
Ensures effective implementation and management of Ricoh Service Excellence .
Achieves shift profitability by supervising cost‑efficient use of materials and supplies.
Manages labor percentages to meet organizational standards for production and quality control.
Meets quality and deadline standards through effective job scheduling.
Maintains daily customer contact within MS and as needed within BIS.
Provides training on workflows and machine operations.
Ensures operational quality by supporting audit and deadline‑compliance goals.
Ensures compliance with Federal Regulatory requirements and Customer SLAs.
Improves employee retention by meeting turnover and tenure goals.
Maintains efficient workflow by holding direct reports accountable for quality and efficiency.
Improves operational consistency by implementing company procedures.
Ensures proper staffing levels by aligning employee skills with production demands.
Recommends solution configurations to Sales and customers.
Acts as a workflow consultant to support business process improvements.
Facilitates resolution of pricing, orders‑in, and invoicing issues by collaborating with Sales.
Motivates employees and recognizes their accomplishments in a timely manner.
Clearly communicates expectations and consequences; trains, cross‑trains, coaches, counsels, directs, and evaluates staff to increase productivity and quality.
Completes site reports and required paperwork.
Performs other duties as assigned.
QUALIFICATIONS (Education, Experience & Certifications)
Typically Requires:
High school diploma or GED.
3+ years of experience in a related field.
1+ year of experience managing a production and/or customer‑service‑oriented team.
Experience delivering classroom and/or informal training sessions.
Experience operating advanced production equipment;continuous‑form print and mail‑insertion familiarity is highly desired.
KNOWLEDGE, SKILLS & ABILITIES
Detail‑oriented with strong problem‑solving skills.
Ability to effectively handle challenging customer situations.
Ability to identify innovative solutions in complex environments.
Excellent verbal and written communication skills in both positive and negative circumstances.
Ability to communicate effectively with all levels of management, employees, vendors, and customers.
Ability to review general instructions and provide clear, diversified information.
Strong teamwork focus with ability to maintain productive relationships across departments.
Ability to adapt to changing situations and environments.
High degree of flexibility, motivation, and sense of urgency.
Self‑directed with strong initiative.
Ability to motivate individuals and groups.
Ability to set goals and prioritize realistic objectives.
Proficiency in standard business software applications.
Ability to stay current on industry technology and trends.
WORKING CONDITIONS, MENTAL & PHYSICAL DEMANDS
Works in a typical office environment with normal lighting, ventilation, temperature, and noise levels.
Handles diversified assignments requiring interpretation of complex materials and data.
Some physical activity required: standing, walking, bending, stretching, climbing, and lifting/moving items up to 50 lbs .
Requires moderate dexterity involving regular use of hand tools, calculators, keyboards, and coordinated eye/hand movements.
Note:
The above statements describe the general nature and level of work expected in this role and are not an exhaustive list of all responsibilities, skills, or working conditions.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.