Job Information
Gilley's Housekeeping in Park City, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13503811
ALL SHIFTS AVAILABLE- SE HABLA ESPANOL
Job Summary:Cleans and maintains the appearance of the FOH and BOH facility, restrooms, outer buildings, and other areas as assigned in a quick and efficient manner while also delivering exceptional interactions with all guests and fellow team members.
Essential Job Functions:
- Cleans trash cans and ash trays
- Vacuums carpeted areas
- Sweeps and mops tile, brick, and concrete areas
- Picks up dirty cups and glasses throughout the facility
- Polishes furniture and fixtures
- Operates and maintains light equipment necessary to perform job functions to include vacuums
- Deep cleans areas, including (but not limited to) shampooing carpets, stripping & waxing floors, and high dusting
- Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
- Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
- Observes all activity within assigned area offering assistance to all guests
- Observes activity and reports anything that is out of the ordinary
- Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
- Ensures all guests are kept in play by providing friendly and helpful service at all interactions
- Utilizes open body language, politely speaks with and assists guests as needed
- Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
- Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
- Crosstrain in other departments
- Other duties as assigned