Job Information
Delta Air Lines, Inc. Tower Agent (CDG) in Paris, France
How you'll help us Keep Climbing (overview & key responsibilities)
Vision:Deliver world-class service to all customers.
Mission:Make every customer feel like the most valued person.
Performs a variety of duties accordingto the functional work area assignment, under certain circumstances,personnel may be required to perform all functions.
Develops a line of communicationwith AF operations management as well as other actors necessary to ensuremaximized use of the airport facility and minimized obstruction of Deltaaircraft and passenger movement.
Responsible for reviewing AF gateplot and recommending alternate gate assignments to minimize passengermisconnects while improving Delta operational performance.
Coordinates with ACS OSMs onduty, ACS agents/Red Coats, TechOps and business partners to ensureexecution of on-time aircraft turn and departure and during any changes.
Works with the OperationsCustomer Center and other Hub Coordination Centers in implementing thedaily operation to meet safety, reliability, and customer service KPIs andNet Promoter (NPS) goals.
Responsible for distribution ofdaily outlook and operational pages as needed throughout the day.
Ability to review/createreporting and participate as needed in ad-hoc projects as guided by ACCOSM.
Participates in daily briefingand actions any concerns raised from Delta, AF or business partners thatcould impact operation.
Monitors the inboundcustomer/baggage connections, provides analysis, and makes decisionsregarding local and down/up-line connections and customers impacted bycancelled or delayed flights.
Investigating and accuratelycoding all departure delays.
Practices safety-consciousbehaviors in all operational processes and procedures.
What you need to succeed (minimum qualifications)
• Must have valid authorization to live and work in the EU (including the France) at the time of application. Delta does not provide visa sponsorship for this role.
• Must be at least 18 years of age.
• Fluent in English and French (written and oral).
• Able to read, write, and comprehend detailed job instructions.
• Strong listening and communication skills to identify customer needs and provide appropriate direction.
• Flexibility to work varying shifts, extended hours, and on‑call requirements.
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Able to manage conflict and resolve problems effectively.
• Possess basic computer skills and proficiency in Microsoft Office applications.
• Able to balance multiple priorities within established time constraints.
• No disqualifying history with law enforcement (required for airport access pass).
• (If transferring internally) Must be performing satisfactorily in current position.
• Consistently prioritizes the safety and security of self and others.
• Demonstrates that privacy is a priority when handling personal data.
• Embraces diverse people, thinking, and styles.
What will give you a competitive edge (preferred qualifications)
Knowledge of DL One Source system.
ACC/Hub Tower experience preferred.
Knowledge of OSS and RES automation systems.
Airport Customer Service operational experience.
College education or equivalent preferred.
Benefits and Perks to Help You Keep Climbing
"Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Delta benefits as per localregulations and work rules will apply.
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here