Job Information
SoftwareONE Cloud Desk Operations Specialist in Paris, France
Why SoftwareOne?
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
The role
Do you want to be at the heart of multi-cloud strategy, working closely with leading Cloud Service Providers such as Microsoft, AWS or Google, and sovereign clouds like OVH Cloud, Scaleway , Cloud Temple and more?
Are you eager to join a team of talented experts and grow your knowledge in an agile environment?
Do you want to be part of one of the fastest-growing regions and contribute to its success by leveraging your expertise to drive innovation?
Practical Information:
Location:Montpellier | Reports to: Cloud Desk Representative | Work Arrangement: Hybrid | Visa Requirements: Valid Visa for France | Language Requirements: English and French at a professional level | Learn more: softwareone.com
As our new Cloud Desk Operations Specialist , your primary mission is to ensure the complete provisioning of customer subscriptions with various Cloud Service Providers (CSPs). Leveraging your expertise in cloud services, you will collaborate internally with sales, operations, and cloud teams, and externally with CSP partners and customers.
Key R esponsibilities
Register and onboard new customers and a ctivate subscription contracts with service providers
Deliver solutions and services while m anag ing invoicing and provid ing customer support
Assist customers in optimizing and simplifying cloud service management
Train customers on ordering and billing tools
Coordinate service deployments with technical teams for complex solutions
Stay up to date with technological developments (CSP offerings, provisioning platform updates, etc.)
What we need to see from you
Proven hands-on experience in customer success within cloud services
Background in delivering IT solutions with Cloud solutions providers
#LI-EOS
Job Function
Sales
Accommodations
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.