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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com (https://www.jnj.com.) .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Human Resources

Job Sub Function:

Learning & Instructional Design

Job Category:

Professional

All Job Posting Locations:

Paranaque, National Capital Region (Manila), Philippines

Job Description:

Position Summary

The Learning Delivery team manages the end-to-end execution of learning programs, ensuring seamless logistics, high-quality delivery, and optimal vendor performance. Focuses on simplifying processes, reducing complexities, and fostering collaboration across functions and vendors. Utilizes data to generate key insights for continuous improvement, with a strong focus on enhancing the learner's experience and supports the delivery of both standardized and personalized onsite and virtual learning experiences across the organization.

The Learning Delivery Analyst *, Cross-Functional Role between Learning Resource Management and Learning Operations, is responsible for overseeing vendor relationships, managing internal and external communications with business partners, maintaining contracts, and ensuring the effective administration of budgets and financial processes. This role plays a critical part in ensuring compliance, optimizing vendor performance, and completing timely payments. The Cross-Functional Junior Analyst ensures timely, accurate handling of inquiries, maintain clear communication channels, and support financial and contractual activities to align with organizational policies and regulatory standards, supporting smooth and efficient learning resource management for the full GLE organization.

Major Duties & Responsibilities

Approximate Percentage of Time

Major Duties/Responsibilities

70%

· Manage vendor relationships, including negotiations, performance monitoring, and contract administration.

· Oversee and process invoices, chargebacks, and payments, ensuring accuracy and timeliness.

· Administer budgets, perform financial reconciliations, and track expenditures against forecasts.

· Conduct benchmarking and performance reviews to ensure vendor competitiveness and service quality.

· Collaborate with Finance and Procurement teams to ensure compliance with policies, procedures, and regulations.

· Resolve vendor and contract-related issues promptly, maintaining positive relationships.

· Oversee the approval process for expenses in EMP and credit card systems, ensuring adherence to policies.

· Monitor and ensure timely execution of payments and financial transactions.

· Support contract renewals, amendments, and negotiations as needed.

· Maintain accurate records of vendor activities, financial transactions, and contractual documents.

20%

· Monitor and triage shared mailboxes; prioritize messages and ensure timely responses or routing.

· Draft, edit, and send routine communications such as Marketing and Confirmation emails.

· Coordinate requests and information flow between faculty, staff, students, and external stakeholders.

· Maintain confidentiality of sensitive information and follow data protection protocols.

· Escalate issues or potential risks to the Senior Specialist and Learning Delivery Lead as needed.

10%

· Ad-hoc responsibilities as would be assigned

· Participate in team- and organization-wide extracurricular activities in support of people, skills, and personal development.

Required Qualifications

• Required Minimum Education : A minimum of a bachelor’s degree is required.

• Required Years of Related Experience: A minimum of two (2) years of experience in vendor management, finance or procurement is required.

Required Knowledge, Skills and Abilities (Uncompromised requirements for the role) :

• Strong vendor management and negotiation skills

• Experience in budget administration and financial reconciliation

• Knowledge of procurement processes and contract management

• Excellent attention to detail and organizational skills

• Ability to analyze financial data and generate reports

• Effective communication and stakeholder management skills

• Proficiency with financial systems and expense management tools

• Negotiation and benchmarking abilities

• Analytical thinking and attention to detail

• Familiarity with invoice approval systems and financial reporting

• Proactive problem resolution and conflict management

• Ability in Microsoft office tools

• Ability in data management

Required Skills:

Preferred Skills:

Analytical Reasoning, Business Behavior, Cultural Competence, Curriculum Development, Detail-Oriented, Execution Focus, Facilitation, HR Strategic Management, Instructional Design, Instructional Development, Learning and Development (L&D), Learning Content Design, Learning Culture, Learning Management Systems (LMS), Process Oriented, Reporting and Analysis, Stakeholder Management, Talent Management, Technologically Savvy, Training Delivery Methods