Job Information
UPS GBS Sales Resolution Group in Pampanga, Philippines
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Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。
職務内容:
Job Summary
We are seeking a customer-focused professional to deliver a seamless, end-to-end service experience for UPS Account Executives and our preferred account holders. This role is responsible for resolving service-related issues, managing tracing and claims inquiries, processing refunds, and handling service recovery, while maintaining full ownership of customer concerns through to resolution. The position also includes proactive follow-ups and outbound calls to ensure timely solutions and exceptional customer satisfaction.
Key Responsibilities
Issue Resolution: Address and resolve inquiries from UPS Account Executives and their clients promptly and effectively.
Account Management Support: Assist with account-related inquiries and coordination.
Shipping & Tracking Services: Provide guidance and updates on shipment status.
Tracing & Claims Assistance: Support investigations and resolve claims-related concerns.
Operational Support: Handle additional account and shipment requirements to ensure smooth operations.
Collaboration: Build strong relationships with internal teams to meet customer needs efficiently.
Qualifications
High school diploma, GED, or international equivalent
Strong verbal and written communication skills
Excellent problem-solving abilities
社員タイプ:
常勤
UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。