Job Information
UPS GBS Healthcare Recovery Operations Supervisor in Pampanga, Philippines
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Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。
職務内容:
GBS Healthcare Recovery Operations Supervisor is responsible for monitoring the day-to-day operations of the Premier Network. This position analyzes production, quality, and cost information to identify challenges and provide recommendations for improvement. The GBS Healthcare Recovery Operations Supervisor reports to the GBS Healthcare Recovery Operations Manager. The Operations Supervisor also collaborates with the Premier Network Management Team regarding Processes and Procedures.
What You’ll Do
Analyzes Team/Network Data and Monitor Performance
Assesses performance indicators to determine areas meeting and falling below business expectations. Creates quality and production issue reports to track action steps and progress.
Supervise Healthcare Operations in site and network level
Responsible for the team development – Healthcare Recovery Advocates and Coaches
Manages daily performance and to ensure Quality service will be provided to the customers
Ensure execution of Premier Operational Processes and Procedures
Collaborates with the Premier Healthcare Network Management for the enhancement of Premier processes and Procedures
Respond to the customer process issues and escalations
Coordinates with the Healthcare Command Center/District Manager for Escalation Assistance/ Management
Attends Premier Operational meetings to for customer maintenance and updates.
Your Skills & Requirements
Education: Preferably Bachelor’s Degree – Existing Supervisory position is an advantage.
Skills, Knowledge, & Abilities:
Demonstrate strong leadership skills and able to manage diverse group of people.
Excellent people skills, strategic thinking, and analytical skills (solid decision making, planning and organization, process analysis and strategic planning)
社員タイプ:
常勤
UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。