Job Information
UPS GBS Customer Service Rep in Pampanga, Philippines
職務への応募の前に、このページの右上にあるオプションから言語設定を選択してください。
Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。
職務内容:
Responsible for customer shipment recovery & escalations. They serve as the direct communication channel for both Premier customers customer and Operations to design a resolution that will tailor fit the customer’s needs.
What You’ll Do
Execute Premier Recovery Support processes using UPMA and other internal UPS systems like ISPS, CEC, Express Critical website, Transportation Management Systems
Collaborates with our Operations Partners, IEs, Sales Representative for the successful handling of Premier accounts globally including AMEA regions
UPS Healthcare leverages the use of the Command Center, a globally positioned team that UPS® Premier packages 24/7 and intervenes when shipments need attention.
Generate Express Critical orders to schedule same day deliveries
Add exception scans into UPMA to communicate with Operations
Follow Special Handling Instructions in the customer’s SOP to initiate Premier recovery solutions
Coordinate with the operations to initiate the recovery solutions to the customers such as:
Refrigerating or replenishing dry ice for temperature sensitive shipments
Attempting a same-day delivery via Express Critical
Delivering on Saturday so that the shipment is not held over the weekend
Upgrading delayed critical shipments to the next flight out
Re-routing the shipment to an alternate address
Returning a shipment to the shipper before the first delivery attempt
Holding a shipment for pickup by the receiver
Your Skills & Requirements
Education: Preferably Bachelor’s Degree
Skills, Knowledge, & Abilities:
Must be able to demonstrate oral, written, presentation, and analytical skills.
Ability to multi-task and meet critical deadlines.
Ability to understand and execute policies and procedures. Preferably International skill certified.
社員タイプ:
常勤
UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。