OneMain Financial Jobs

Job description PURPOSE: The Support Services Specialist is responsible for completing operational member and account servicing tasks that enable frontline teams to focus on first-contact resolution and relationship growth. This role ensures that assigned workflows are executed accurately, securely, and within established service levels while upholding MVFCUs standards for quality, compliance, and internal service delivery.

FUNCTIONS: Responsible for member marketing of the Credit Union and knowledge of all services offered to a degree that will enable answering questions or referring members to specific services. Execute daily back-office tasks including, but not limited to: account maintenance, online and digital servicing support, document imaging and archival, member correspondence and follow-ups, research requests, and transactional support for internal departments. Support the accurate processing of complex account types including Trust accounts, Estate Accounts, Business Accounts, and decedent workflows in accordance with regulatory and internal guidelines. Maintain accuracy and attention to detail when entering or updating member information, ensuring secure data handling and audit compliance. Provide support and assistance to a variety of back-office departments including but not limited to: processing transactions for various depts., creating Charge Off accounts, current and former employee/volunteer account maintenance, etc. Collaborate with Branch and Contact Center staff to resolve member and employee issues efficiently and with high-quality internal support. Adhere to established Standard Operating Procedures (SOPs), recommending improvements when efficiencies or risk reduction opportunities are identified. Maintain productivity levels that contribute to meeting department turnaround times and service level targets. QA of account cards for consumer and business accounts. Utilize workflow and documentation systems to track work, monitor queues, and ensure real-time completion status. Uphold confidentiality standards and protect sensitive member information at all times. Perform other duties as assigned.

REQUIRED SKILLS/ABILITIES Detail oriented, analytical, and quality driven. Ability to work efficiently in a fast-paced and changing environment. Strong service focus with a collaborative and team-oriented approach. Excellent organization, time management, and multi-tasking ability. Adaptable to evolving priorities and technologies. Excellent communication skills, both written and verbal. Ability to interpret and follow regulatory, procedural, and compliance expectations. Knowledge of financial services.

PREREQUISITES FOR THE POSITION Minimum Education: High school diploma or equivalent. Some college coursework in business or related field desirable. Minimum Experience: Minimum one (1) year financial institution experience in financial services operations, back-office support, teller, or member servicing roles.