Job Information
Robert Half Guest Services Coordinator in Owings Mills, Maryland
Description We are looking for a detail-oriented and customer-focused Workplace Experience Ambassador to oversee building spaces and ensure they are well-maintained and set up to meet the needs of employees and visitors. This role involves direct interaction with various teams, delivering exceptional customer service, and managing front-of-house operations. This is a Contract position based in Owings Mills, Maryland.
Responsibilities:
• Deliver outstanding customer service to both internal staff and external visitors, ensuring all needs are addressed promptly and professionally.
• Manage front-of-house operations, including greeting guests, answering queries, and directing visitors appropriately.
• Organize and assist with the physical setup of events and meeting spaces, including arranging furniture, signage, and required equipment.
• Maintain accurate records of space bookings and event calendars, ensuring up-to-date information is readily available.
• Collaborate with the facilities team to provide support for additional services as needed.
• Ensure the cleanliness and readiness of common areas, addressing any maintenance issues as they arise.
• Act as a liaison between teams to facilitate effective communication and resolve any space-related concerns.
• Monitor and restock supplies in shared spaces to ensure a seamless workplace experience. Requirements • Strong customer service skills with the ability to communicate effectively with individuals at all levels, both verbally and in writing.
• Self-motivated and efficient with a proactive approach to problem-solving and task management.
• Ability to work collaboratively within a team while maintaining a detail-oriented approach.
• Exceptional attention to detail and organizational skills to manage multiple tasks effectively.
• Proficiency in using computer systems and software to handle daily operations and record-keeping.
• High school diploma or equivalent is required.
• 2-4 years of experience in reception, concierge, or a related field is essential.
• Background in catering or hospitality is preferred but not mandatory. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .