Job Information
Johnson County Community College Collections Specialist in Overland Park, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13546344
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rJohnson County Community College
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rPosition: Collections Specialist
Department: Finance & Administrative Services
Type of Position: Part-time Regular
Exemption Status: Non-Exempt
Work Schedule, Hours per week: Monday-Friday, between 8:00 AM-5:00 PM, 25 hours per week
Opportunity for hybrid schedule: No
Starting Salary Range: \$16.31-\$20.77 and determined based on relevant years of work experience provided on application and resume.
Position Summary: The Collections Specialist is primarily responsible for internal collection efforts within the Bursar\'s Office. Responsibilities include communicating with students, companies, and collection agencies to aid in the recovery of past due student and non-student accounts, managing holds, and counseling students on payment options. The Collections Specialist also assists the Billing & Accounts Receivable Coordinator with external collection efforts and reporting.
Required Qualifications:
- High School Diploma or equivalent.
- Two years of collections or related work experience.
- Customer service experience and ability to de-escalate challenging interactions.
- Strong interpersonal, written, and verbal communication skills.
- Effective time and resource management skills.
- Demonstrated ability to define problems, collect and analyze data, and implement appropriate solutions.
- Demonstrated ability to complete work with accuracy and thoroughness.
- Demonstrated ability to maintain confidentiality.
- Ability to effectively use integrated administrative computer systems and train users.
- Ability to work in multiple information systems simultaneously.
- Proficiency with Microsoft Office (Excel, Outlook, Work)
Preferred Qualifications:
- Previous student account experience.
- Experience with Banner and TouchNet systems.
Position details include but are not limited to:
- Perform Internal Collection Activities:
- Proactively communicates with students in past due status via phone, email, and mail. Places holds on eligible past due accounts and reviews aging reports to continuously monitor past due accounts.
- Communicates regularly and effectively with staff and other departments to research and resolve student account and payment disputes.
- Counsels students on payment options, based on student\'s goals and enrollment deadlines.
- Assists Billing & Accounts Receivable Coordinator in monitoring past due status of non-student accounts, including sending notices via email or mail.
- Support External Collections Efforts:
- Assists in requests for information from collections agencies. Communicates payments and changes in past due status to collection agencies.
- Adds collection fees and supports Billing & AR Coordinator in maintaining accurate records.
- Monitors collection laws and recommends procedural changes to ensure compliance.
- Collaborates with Bursar Office staff to ensure accurate posting of payments received from Collections Agencies.
- Support Bursar Office Operations:
- Works proactively, in an innovative manner, to improve communications and collections efforts.
- Assists the Billing & AR Coordinator in reporting on and monitoring the effectiveness of collections efforts.
- Assists in writing off uncollectible accounts. Provides coverage of office phone lines and the collections mailbox.
To be considered for this position we will require an application, resume, and cover letter.
*Unofficial tran cripts are required for all Adjunct faculty and Faculty positions.
Benefits Category
For Part-time Regular Employees
- Optional Retirement plan access
- Personal annual leave
- 14 days of paid holidays
- Full tuition reduction for JCCC credit courses (for employee and eligible dependents)
- Free access to the Gym on campus for all employees and dependents
- Discount to the Hiersteiner Child Development Center
- And many more!
About JCCC:
Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That\'s five decades dedicated to smaller class sizes, more resources and a thriving campus culture - not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.
Mission: JCCC inspires learning to transform lives and strengthen communities.
Vision: \<