Job Information
Danfoss Customer Service Representative in Osasco, Brazil
Customer Service Representative
Req ID: 48023
Job Location (Short): Osasco, BRA
Employment Type: Full Time
Segment: Danfoss Power Solutions Segment
Job Category: Sales
Work Location Type: On-site
The Impact You'll Make
We are seeking a Customer Service Representative for our site in Osasco or Guaratinguetá. This role involves managing and enhancing the order fulfillment process to achieve outstanding customer satisfaction. The Customer Service Representative will also foster a collaborative environment through transparent communication and actively contribute to a positive team culture. Success in this position requires comprehensive knowledge of customer service, order management, and related systems and processes. Familiarity with supply chain and manufacturing principles is advantageous. The outcomes of this role will support the company's objectives in safety, quality, delivery, and cost efficiency.
What You’ll Be Doing
Providing a “Unique Customer Experience” to Danfoss Customers/Distributors within the Danfoss Sales Strategies in order to achieve a "Unique Customer exprerience".
Providing the Customers/Distributors with the highest level of support on all aspects from order management (“Quote to Cash”).
Support agreed Key Performance Indicators (KPIs).
Guarantee a consistently high level of responsiveness to internal and external customers.
Ensure coordination of Danfoss communication to customers/Distributors.
Support the continuous improvement process of order handling Partner and coordinate with Danfoss manufacturing sites (BU) to ensure high delivery performance and highest level of customer service.
What We're Looking For
Education in business administration or engineering
Professional English skills (verbal + written), another European language is a plus
Good organizational skills
Formal commercial training is a plus
Customer centered values – A passion to serve customers
Strong sense of customer service
Be computer literate
Very good SAP skills
Intercultural competency
Ability to travel
Information at a Glance
Apply now
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Apply now