Job Information
Siemens Energy Warranty and Quality Project Manager in Orlando, Florida
A Snapshot of Your Day
The Incumbent is responsible as the primary interface between Siemens Energy and Siemens Energy customers for processing warranty claims on transformers for Grid Technologies Sales North America. Additionally, this role will act as a process quality manager responsible supporting the Project Management process milestones. Tasks include overseeing collection of warranty claims, working with internal stakeholders, including factories, project managers, service organization and finance team, to bring resolution to the warranty claim. Additional tasks include supporting project managers with claims management and analysis of quality topics.
In this high visibility role, you will be interfacing with the global factory network, local stakeholders, suppliers and the GT Service team. You will also be supporting the implementation of business processes as we navigate growth.
How You’ll Make an Impact
Improve customer satisfaction through clear lines of communication on warranty and quality topics.
Provide quality data feedback to manufacturing for future product improvements
Organize and follow up on repair status with internal stakeholders
Work with procurement and finance to close financial topics on repair
Work with Project Managers where needed on claims management and quality topics
Develop processes that improve the efficiency and flow of claims through the Order Management and Service/Warranty process
What You Bring
Candidate must have a strong communication skillset while communicating with customers and integrating various stakeholders into the warranty repair process.
Experience with power transformers a plus
Strong ability to work across multiple teams and ability to collaborate with numerous job functions to achieve a common goal
Experience in quality management and processes during project execution
Understanding of importance of implementing business processes to help support team in a fast-growing business
Proven experience in implementing digital solutions that streamlined processes and improved efficiencies
Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
You want to have an impact on the business’ performance and change the status quo.
Technical education, such as university graduate in Electrical Engineering or similar and
4+ years of experience in process management / improvement, as well as coordinating international networks of customers, partners and suppliers
Knowledge in Microsoft 365 and SAP. Experience in Mendix platform a plus.
Fluent in English - both in writing and speaking (German and / or Spanish is not mandatory but it would be a plus)
Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
About the Team
Grid Technologies
Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With 100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Rewards
Career growth and development opportunities; supportive work culture
Company paid Health and wellness benefits
Paid Time Off and paid holidays
401K savings plan with company match
Family building benefits
Parental leave
https://jobs.siemens-energy.com/jobs
Equal Employment Opportunity Statement
Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local
law.