Job Information
Marriott Front Desk Supervisor in Orlando, Florida
Additional Information
Job Number 26049067
Job Category Rooms & Guest Services Operations
Location Courtyard by Marriott Orlando Downtown, 730 N Magnolia Ave, Orlando, Florida, United States, 32803 VIEW ON MAP (https://www.google.com/maps?q=Courtyard%20by%20Marriott%20Orlando%20Downtown%2C%20730%20N%20Magnolia%20Ave%2C%20Orlando%2C%20Florida%2C%20United%20States%2C%2032803)
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Expiration Date: 06/07/2026
Additional Information: This hotel is owned and operated by an independent franchisee, Turnberry. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
About the Courtyard by Marriott Orlando Downtown:
The Courtyard Orlando Downtown is an urban, energetic and inspire hotel with a metropolitan flare. Located in the heart of The City Beautiful, North Quarter/Downtown Orlando business district, provides the ideal accommodation for business and leisure travelers. The 6 story, 200 guestroom property has 3400 square feet of flexible meeting and an on-site Restaurant Bistro, featuring American cuisine and Starbucks beverages. Minutes away to downtown business, cultural and social venues such as Camping World, Amway Center, Orlando Museum, and much more.
Owned and operated by Turnberry, the Courtyard by Marriott Orlando Downtown is located at 730 N. Magnolia Avenue, Orlando, FL. To learn more, visit the official Courtyard by Marriott Orlando Downtown website at www.marriott.com/mcoma or follow the hotel on social media via Facebook, Instagram and Twitter.
Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short- and Long-Term Disability, International Travel Perks, Weekly Pay, Free-Parking, Team Member Recognition Events, Outings and much more! Most benefits are available after 30 days of fulltime employment.
Turnberry has a Substance Abuse Policy and is an Equal Opportunity Employer.
The Front Desk Supervisor provides guest service at the front desk while using standards of service. Verify accuracy of guest accounts by balancing departmental income, run computerized update and compile, mathematically verify and record all revenue produced by the hotel’s operation. Bill and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures.
Examples of Duties (includes but is not limited to the following):
Review all Front Desk agents’ work. Audit and reconcile if necessary post any corrections. Separate the work accordingly and balance all work, using computer systems, i.e. Excel
Verify that all F&B outlets are closed and run an Open Check Report to verify that there are no open checks
Print necessary reports; Close end of the day on all applicable computer systems
Reconcile outlet work and separate the checks by type of payment
Ensure that all rebates are properly logged
Ensure the house hospitality checks post and correct for balancing purpose but must be separated
Log house charges and close accounts
Organize and compile paperwork as needed
Timely and appropriate communication with management and local authorities during an incident or emergency.
Represent hotel management during the graveyard hours.
Qualifications
Behaviors
Preferred
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Motivations
Preferred
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Qualifications and Requirements
1 Year of prior Hotel or Hotel Front Desk Experience preferred, or In-person Customer Service Experience
Employee must have Marriott/Fosse experience
Flexible schedule availability, required to work day, night and overnight shifts, including weekends and holidays
Ability to multitask and handle stress in busy periods
The employee is required to stand, walk, for prolong periods of time
Ability to frequently lift and/or move up to 50 lbs, to handle guests packages or luggage
Must have good near and far vision, including ability read and interpret written instructions/directions
Must be able to communicate effectively with guests and co-workers, communicate via 2-way radio
Ability to distinguish smells
Duties mainly performed indoors
Must be able to hear, moderate noise level
401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance. $19-$19.50
This company is an equal opportunity employer.
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