Job Information
OSI Digital Field Desktop Support Tech in Orange County, California
Job Title: Field Desktop Support Tech- White Glove Support
Location: Orange County, CA- Irvine or Fountain Valley, CA
Role: FT
Shift Timings: 6 AM- 3 PM or 12 noon- 8 PM PT
Position Summary
We are seeking a highly skilled and detail-oriented VIP/White-Glove IT Support Technician to provide elite, responsive, and discreet technical support to executives, high-profile users, and mission-critical staff. This role requires exceptional troubleshooting skills, fast response times, and a proactive approach to ensuring uptime and productivity for our most critical end users.
As a key member of our support team, you will work closely with senior leadership and must exhibit technical excellence, professionalism, and a service-first attitude at all times.
Key Responsibilities
Provide white-glove, concierge-level technical support to VIP users, including C-suite executives and high-priority personnel.
Diagnose, troubleshoot, and resolve hardware, software, networking, and peripheral issues across Windows, macOS, and mobile platforms.
Deliver on-site and remote support with urgency and discretion, ensuring minimal disruption to executive workflows.
Maintain and configure laptops, desktops, smartphones, tablets, and collaboration tools (Zoom, Teams, etc.) to ensure seamless operation.
Strong experience in Workstation Engineering ( experience with PowerShell scripting, SCCM/MECM, Intune, remote deployment, server maintenance) , AD, Networking/Security
Manage executive A/V setup and live support for meetings, presentations, and boardroom technology.
Collaborate with other IT teams to escalate and resolve complex issues quickly.
Ensure security protocols and company policies are followed at all times.
Keep accurate and timely records of incidents, actions, and resolutions using ticketing systems (e.g., ServiceNow, Jira).
Build and maintain strong working relationships with stakeholders through clear communication and technical confidence.
Required Qualifications
3+ years of experience in IT support, with a focus on VIP, executive, or white-glove service environments.
Proven track record of fast, effective troubleshooting across Windows, macOS, iOS, Android, and Microsoft 365.
Strong understanding of networking basics, remote access tools (VPN, RDP), and endpoint security.
Experience with collaboration and productivity tools such as Microsoft Teams, Zoom, Slack, and Google Workspace.
High attention to detail, strong organizational skills, and the ability to work under pressure.
Excellent verbal and written communication skills.
Ability to prioritize and respond swiftly to high-impact issues.
Comfortable working in high-demand, fast-paced environments with discretion and professionalism.
Bilingual Korean is a plus
Preferred Qualifications
Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, Apple ACSP, or ITIL Foundation.
Experience in enterprise or financial services environments.
Familiarity with endpoint management tools like Intune, Jamf, or SCCM.
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