Job Information
Bureau Vertias North America Project Manager Assistant in Ontario
Project Manager Assistant
Project Manager Assistant (CET)
Reports to (title): Customer Service Supervisor
Department: Customer Service
Basic Purpose: What is the overall function of the job?
- Work within the Customer Experience Team (CET) functioning in a Customer Support or Change Order Support capacity to help maintain and grow Bureau Veritas’s market share with new and existing clients by providing exceptional customer service.
Key Accountability/Responsibilities: What specifically is this job expected to accomplish?
Process requests received from Project Support or Project Manager to:
Create orders based on customer requirements
Schedule internal courier
Initiate analysis cancellations resulting from internal or external changes
Gather internal information for client data inquiries and investigations, when requiredoordinate and communicate client/internal deadline changes and/or toggle requests with lab operations team
Initiate client credits, as required
Other tasks:
Create summary reports for CET Lead
Effectively execute to Customer Experience Team KPIs
Review file entry information (including price, parameters, contact information and client specific needs) to ensure it complies with client and/or regulatory requirements
Send job confirmation to clients as required within internal timeline metrics
Enter Quotes
Investigate and respond to internal inquiries and sub-contracting requests
Respond to operational inquiries (including: Rush TATs, job status, instrument capacity, etc)
Complete methanol orders and billing
May act as a back-up for functions performed by Project Managers and Project Support, when cross trained
May assist with client meetings and/or conference calls to address issues, trouble shooting and analysis requirements
Provide support to other related departments or areas as required (i.e. Sample Entry, Bottle Prep, Archiving)
Engage in cross-training/career pathing to support overall success of Customer Experience Team
Other responsibilities as assigned
Skills and Knowledge: What skills and knowledge are used to carry out job responsibilities and solve problems?
University degree or College diploma preferably in chemistry or environmental science (an asset) or equivalent workexperience.
Demonstrated success in positions related to Customer Service or Lab Operations
Basic chemistry knowledge for application in a laboratory setting
Good knowledge of computers (Microsoft Word, Excel and Outlook)
Ability to communicate effectively and work collaboratively with lab operations, Business Development Managers and theCET members
Good time-management, multi-tasking and priority setting skills
Strong verbal and written communication skills (French is an asset)
Organized, detail-oriented and focused
Ability to work independently as well as engage others when required in the escalation of concerns
Represents the Bureau Veritas Values and is at all times professional
Should be responsible, dedicated and motivated
Working Conditions: physical work environment, physical and mental effort, visual/listening attention and travel
Office environment with frequent interaction in a laboratory environment
May require flexible workings hours, overtime and shift work.
Changing priorities and balancing workload to meet tight deadlines
Liaison activities and internal/external negotiations.
Minimal exposure to hazardous chemicals.