Job Information
Charles Schwab Sr. Production Support Engineer - Order Management in Omaha, Nebraska
Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site during night shifts, and weekends as needed, in the specified location(s).
As a Production Support Engineer, you will play a critical role in ensuring the stability, reliability, and resilience of Schwab’s Order Management System (OMS) in a high-availability environment. You will operate at the center of complex, enterprise-impacting issues—providing technical leadership, restoring service during major incidents, and strengthening platforms so issues occur less frequently over time.
Working closely with engineering, architecture, infrastructure, and business partners, you’ll influence how production systems are supported and improved at scale. This role is ideal for someone who thrives under pressure, brings a systems-thinking mindset, and is motivated by protecting client trust through operational excellence.
What You’ll Do
Lead response and resolution for complex, business-critical production incidents, serving as a senior escalation point
Drive incident command, stakeholder communication, and post-incident analysis with clarity and accountability
Shape reliability strategy, operational priorities, and support standards for mission-critical platforms
Identify systemic risks and partner with engineering teams to drive long-term reliability improvements
Design and evolve operational models including monitoring, alerting, observability, and automation
Apply sound judgment to make high-impact decisions in fast-moving, ambiguous situations
Mentor and support team members by sharing expertise and promoting strong operational practices
Support a 24x7 production environment through a rotating on-call schedule
What you have
Required Qualifications
Bachelor’s degree in Computer Science or a related field, or equivalent practical experience
8+ years of experience supporting production systems in roles such as production support, SRE, reliability engineering, or software operations
Advanced ability to troubleshoot complex, distributed systems and diagnose issues across application, database, and infrastructure layers
Demonstrated skill leading high-severity incident response and restoring service under pressure
Strong expertise supporting Java-based platforms and data-intensive systems
Experience operating and tuning Linux-based environments
Ability to assess risk, prioritize effectively, and make decisions using incomplete information
Clear, confident communication skills when engaging both technical and business stakeholders
Preferred Qualifications
Deep experience supporting Oracle database platforms in production environments
Hands-on experience improving observability, alerting strategies, and operational automation
Familiarity with formal problem management, root cause analysis, and reliability metrics
Demonstrated success influencing cross-functional partners to improve system resilience
Experience mentoring or informally leading other engineers through complex problem-solving
What’s in it for you
At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
What’s in it for you:
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.