Job Information
Chegg Inc. Supervisor, Success Coaching (Video) in Olympia, Washington
Job Description
Role Overview
At Chegg Skills, we're on a mission to deliver an unprecedented return on students' time and money. Our programs deliver exceptional outcomes at market-leading prices by providing a seamless experience from enrollment through graduation.
We are looking for a Supervisor, Success Coaching,to join our team in a high-touch, live video coaching and team leadership role. In this position, you will guide and support a small team of Student Success Coaches while maintaining an individual coaching caseload. You will ensure high-quality, reflective coaching across all learner types, drive accountability for learner outcomes, and support your team in delivering consistent, personalized guidance.
This role is ideal for individuals who thrive in live, interactive environments, have strong leadership instincts, and are energized by both student-facing impact and guiding a high-performing coaching team.
Responsibilities
Team Leadership & Supervision
Manage, mentor, and support a small team of Student Success Coaches, providing feedback, performance guidance, and development plans.
Serve as the role expert for your team, answering questions, clarifying processes, and ensuring coaches understand and follow best practices.
Ensure team adherence to high standards of coaching quality, reflective practice, and accountability for learner outcomes.
Lead operational execution for the team, including coordinating workflows, session scheduling, template management, process updates, and running regular team meetings to ensure alignment and focus on learner success.
Support day-to-day cross-functional collaboration by sharing coaching feedback and participating in routine coordination with Enrollment, Enablement, Outcomes, and related teams.
Student-Facing Coaching
Maintain a flexible student caseload, delivering high-touch, reflective coaching across all learner types.
Use learner data and progress insights to guide coaching and follow-up conversations.
Foster skill-building, goal setting, and learner ownership through thoughtful, personalized support.
Continuous Improvement
[]{sty=""}