Job Information
JLL Quality, Risk, & Compliance Manager in Olympia, Washington
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves The Quality and Compliance Leaddevelopsand implements comprehensive quality assurance and compliance programs for JLL's integrated facilities management service deliveryto an aerospace and defense clientaccount. This roleestablishesstandards, conducts audits, and ensures adherence to regulatory requirements across all service lines and regions. The position serves as the guardian of service excellence, ensuring consistent quality while mitigating compliance risks throughout the global portfolio. Your day-to-day tasks will include: Develop and implement quality management frameworks and compliance programs for global service delivery Design and conduct regular quality audits and compliance reviews across regional operations Monitor adherence to contractual requirements, service level agreements, and regulatory obligations Create andmaintainquality and compliance documentation including manuals, procedures, and training materials Coordinate root cause analysis for quality issues and oversee corrective action implementation Lead continuous improvement initiatives that enhance service quality and operational excellence Prepare quality and compliance reports for leadership and client stakeholders Required Qualifications: Bachelor's degree in Business Administration, Quality Management,Engineeringor related field Professional certification in quality management and compliance (ASQ, ISO or equivalent) 6-8 years' experience in quality management,complianceor operational excellence Knowledge of regulatory frameworks relevant to facilities management and workplace services Strong understanding of audit methodologies and compliance assessment techniques Experience with continuous improvement methodologies (Six Sigma, Lean, etc.) Excellent analytical skills with ability toidentifyroot causes and develop effective solutions Preferred Qualifications: Master's Degree in related field 8+years experiencedeveloping and implementing quality management systems and compliance programs Experience in facilities management, corporate realestateor professional services industry Experience implementing global quality programs across multiple regions Knowledge of ISO standards relevant to facility management (ISO 45001, ISO 9001, ISO 14001) Background in change management and organizational transformation Experience with client-facing quality assurance in service delivery environments This position is remote based in CA, WA, or UT. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 95,000.00 - 125,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote -Olympia, WA, Sacramento, CA, Salt Lake City, UT If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Persona