Job Information
GovCIO Lead, Human Centered Designer (Remote) in Oklahoma City, Oklahoma
United States
Suitability/Public Trust
Fully remote
Project/Program Management
GovCIO is currently hiring for a Lead Human Centered Designer to provide design leadership in human-centered design, complex facilitation, and innovation initiatives supporting the Veterans Health Administration (VHA). This includes leading discovery research, pilot support, and change management efforts across VA Medical Centers for key programs. Generally reports to the Sr. Clinical AI Integration and Technical Readiness Product Manager. This position will be located remotely within the Continental United States.
Responsibilities
Leads human-centered design projects from discovery through implementation, including scoping design problems, conducting empathy-based contextual inquiry, qualitative research, and field observation across VA Medical Centers.
Manages a multi-disciplinary HCD team, delegating work, establishing priorities, and aligning efforts with VHA strategic goals and agency priorities.
Leads design synthesis to analyze qualitative data and uncover meaningful insights using tools such as customer journey maps, personas, concept mapping, and reframing techniques.
Provides design leadership and strategic guidance to senior VHA officials and program stakeholders on human-centered design, complex facilitation, and innovation initiatives.
Supports key VHA programs including Ambient AI Scribe and Integrated Health Technology initiatives through discovery research, pilot support, expansion planning, and change management.
Creates and delivers comprehensive research plans, Insight Reports, Executive Summaries, and Future State Journey Maps that identify pain points and opportunities for improvement.
Manages daily team operations ensuring compliance with VA directives, timely completion of deliverables, and alignment with customer needs.
Develops mechanisms for monitoring project progress and facilitates intervention and problem solving with team members and stakeholders.
Ensures the Voice of the Veteran and Voice of the Employee are infused into all design solutions and deliverables.
Reviews, manages, and controls status of projects and budgets; manages schedules and prepares status reports.
Manages subcontract teams and vendor deliverables, ensuring quality standards and adherence to task order requirements.
Conducts project meetings and is responsible for project tracking, analysis, and reporting.
Supports change management efforts across VA Medical Centers to drive adoption of new technologies and processes.
Qualifications
Required Skills and Experience
Bachelor's (or equivalent) with 12+ years of experience.
Minimum 5 years of experience leading human-centered design projects within a federal health care environment, preferably VHA.
Demonstrated experience conducting empathy-based contextual inquiry, qualitative research, and field observation across multiple VA Medical Center sites.
Experience managing multi-disciplinary design teams, including subcontractor personnel.
Proven track record delivering HCD artifacts such as Insight Reports, Journey Maps, Personas, and Executive Summaries to senior government stakeholders.
Experience supporting VA clinical technology pilot programs including discovery research, site-level implementation support, and change management across multiple facilities.
Familiarity with VA directives, VA strategic planning, and federal government contracting environments.
Clearance Level: Must be able to obtain and maintain a VA Public Trust (Tier 2) suitability.
Preferred Skills and Experience
Experience supporting the rollout or expansion of emerging clinical technologies across VA Medical Centers.
Experience supporting health technology modernization or digital transformation initiatives within VHA.
Military Veteran or demonstrated experience working directly with Veteran populations.
Experience teaching or facilitating design thinking curricula within a federal agency setting.
Familiarity with change management frameworks such as ADKAR.
Prior federal government service (GS-13 or above) or equivalent contractor experience supporting VA.
Posted Salary Range
USD $175,000.00 - USD $190,000.00 /Yr.