Job Information
ONE Gas Customer Service Rep III (Oklahoma or Texas) in Oklahoma City, Oklahoma
Position Description:
Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit!
Job Posting End Date: 4/22/2026
Applicants must be authorized to work in the United States. ONE Gas does not provide immigration-related sponsorship for this role. This includes direct company sponsorship, entry of ONE Gas as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).
This role can be based in Oklahoma or Texas.*
What You Will Do
Work in Customer Relations; respond to moderately complex customer requests and inquiries regarding service, billing, and programs.
Assist customers and employees through website, email, and telephone with moderately complex account inquiries and service requests including:
Payment activity
Establish/change service
Emergency situations
Service/payment disputes
Research customer account activity using office equipment including:
Calculators
Computers
Fax
Printer
Negotiate arrangements for payment of gas bills; provide information concerning governmental agencies and special programs providing assistance.
Enter customer account activity into Customer Information System (CIS) including: Service orders, Account adjustments
Regular and reliable attendance is required in performance of job.
Employee may perform additional responsibilities as assigned.
What You Will Need
Experience in use and function of office equipment applicable to position including use of computers and applications.
Working knowledge of application of basic arithmetic: addition, subtraction, multiplication, and division.
Application of decimals and percentages.
Experience answering customer telephone calls and responding to requests for service and inquiries concerning accounts.
Experience and training related to:
Customer service policies and procedures
Customer relations/communication skills
Customer Information System (CIS)
Experience readingInterpreting customer account information, maps, and atlas pages.
Read and write fluently in English.
Stationary for extended periods.
React immediately to emergency situations.
Operate tools and equipment required.
Communicate and exchange verbal and written information and instructions to perform job responsibilities.
Diversity at ONE Gas
Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.
ONE Gas has great benefits! Here are just a few:
Medical/Dental/Vision packages that fit your family's needs.
Paid Time Off
401K that is 100% matched up to 6%.
Profit Sharing Plan
Paid Parental Leave
Basic and Optional Employee Term Life Insurance
Education Assistance and Tuition Reimbursement
Position Requirements:
The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.
ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.
Job ID: 7116
Functional Area: Customer Service
Position Type: Full-Time Regular
Relocation Provided: No
Location: Oklahoma City, OK
Department: CUSTOMER SVC/OFFICE SUPP
Internal / External: Not Indicated
Experience Required: