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The ANA InterContinental Ishigaki Resort is located on Ishigaki Island, a southern island far from the main island of Okinawa, offering a unique experience woven from its rich natural environment and distinctive culture. Surrounded by beautiful beaches and abundant nature, it is an ideal setting for outdoor activities and moments of relaxation. As a hotel that combines world-class service and hospitality, we provide guests with unforgettable memories.

ANAインターコンチネンタル石垣リゾートは、沖縄本島から遠く離れた南の島、石垣島に位置し、自然豊かな環境と独自の文化が織りなす特別な体験を提供しています。美しいビーチや豊かな自然に囲まれ、アウトドアアクティビティやリラックスしたひとときを過ごすのに最適な環境です。また、世界クラスのサービスとホスピタリティを兼ね備えたホテルとして、訪れるゲストに忘れられない思い出を提供します。

【お仕事内容】

・VIPゲストの対応、顧客満足度の向上

・業務効率促進・改善

・コスト管理のサポート

・ゲストサービスにおける売上げ増大の提案、実施

・スタッフのトレーニング、人材育成、勤怠管理、シフト作成

・ホテルの緊急事態や安全状況における対応

・宿泊部門の他部署のサポート

【経験】

ゲストサービスまたは関連分野での最低3年以上の経験があり、マネージメント経験があることが望ましい

フロントデスクまたはゲストリレーションズ業務の実務経験がある方優遇

これまでにシティホテルにおいて勤務経験を有する方を優遇

OPERAに関する知識やシステムの使用経験があれば優遇

【求める人物像】

コミュニケーション力の高い方

明るく清潔感があり印象がよい方

チームでの協調性・協力性を大切にすることができる方

チャレンジ精神のある方

柔軟性にとんだ方

【語学】

英語で外国人のお客様と流暢にコミュニケーションを図れる方

中国語または韓国語ができれば好ましい

Job Responsibilities

• Provide services to VIP guests and enhance overall guest satisfaction

• Promote and improve operational efficiency

• Support cost management initiatives

• Propose and implement strategies to increase revenue in guest services

• Conduct staff training, foster talent development, manage attendance, and create staff schedules

• Respond to hotel emergencies and ensure safety protocols are followed

• Support other departments within the Rooms Division

Experience

• Minimum of 3 years’ experience in guest services or a related field, with management experience preferred

• Hands-on experience in front desk or guest relations operations is an advantage

• Previous experience working at a city hotel is preferred

• Knowledge of and experience using OPERA PMS is highly desirable

Desired Qualities

• Strong communication skills

• Professional appearance with a bright and approachable personality

• Team-oriented with strong sense of cooperation and collaboration

• Proactive and willing to take on new challenges

• Flexible and adaptable to changing circumstances

Language Skills

• Fluent in English, able to communicate smoothly with international guests

• Proficiency in Chinese or Korean is an asset

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.