Job Information
Robert Half Logistics Coordinator in Oilville, Virginia
Description We are looking for a dedicated Customer Service Representative to join our team in Oilville, Virginia. This contract-to-permanent position offers an excellent opportunity to provide exceptional support to customers while collaborating with sales and internal teams to ensure smooth operations. The ideal candidate will excel in handling inquiries, managing orders, and maintaining detail-oriented communication to drive customer satisfaction.
Responsibilities:
• Deliver accurate and timely quotes to customers, ensuring all details align with established policies.
• Respond promptly to customer inquiries and provide detailed product specifications and resources.
• Process sales orders with precision, capturing all required details for attachments, parts, and warranty items.
• Assist with overdue accounts by supporting collections and following up on past-due balances.
• Manage Return Goods Authorizations (RGAs) to facilitate smooth returns and exchanges.
• Communicate delivery timelines effectively to customers and ensure expectations are met.
• Coordinate with shipping and production teams to ensure orders are processed and fulfilled promptly.
• Review and update documentation, including drop-ship folders and open sales orders, to ensure accuracy and timely processing.
• Handle revisions to orders by preparing and attaching updated revision sheets for clarity.
• Track containers in transit and provide regular updates to stakeholders. Requirements
• At least 1 year of experience in logistics, order processing, high volume claims/medical billing, or shipping/recieving
• Strong skills in order entry and processing.
• Ability to provide clear and detailed product information to customers.
• Excellent communication and organizational abilities.
• Familiarity with handling overdue accounts and collections.
• Capacity to work effectively with internal teams, including sales, shipping, and production.
• Attention to detail and ability to manage documentation accurately
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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