Job Information
Community Health Center of the North Country Document & Referral Specialist - Primary Care / Pediatrics office in Ogdensburg, New York
Document & Referral Specialist - Primary Care / Pediatrics office
Ogdensburg, NY (http://maps.google.com/maps?q=Ogdensburg+NY+USA+13669)
Job Type
Full-time
Description
Location: Community Health Center of the North Country - Ogdensburg, NY
(note: this is a fully onsite position)
Full-Time | Monday–Friday, Daytime Hours | No Nights, Weekends, or Holidays
Pay Rate: $18.39 per hour
REPORTS TO:Practice Manager / Clinical Development Manager
Are you highly organized, detail-oriented, and passionate about making a difference behind the scenes in health care? Join our mission-driven team at Community Health Center of the North Country, a Federally Qualified Health Center (FQHC), where your administrative talents support equitable, high-quality care for individuals and families in our community.
Why You’ll Love Working Here
Work-life balance:Enjoy a predictable weekday schedule — no evenings, weekends, or major holidays
Supportive team culture:Be part of a collaborative environment where everyone’s contributions are valued
Mission-focused impact:Help ensure continuity of care for patients by managing key documentation and referrals
What You’ll Do
As a Document and Referral Specialist, you’ll be a vital link between our clinical and administrative teams, keeping things running smoothly so patients receive timely, coordinated care. You’ll:
Manage incoming and outgoing referrals, including tracking scheduling and follow-up
Process imaging and procedure orders
Complete prior authorizations for tests, procedures, and DME
Communicate with patients about referral appointments and missed follow-ups
Understand insurance coverage and requirements for authorizations
Track and retrieve medical records, diagnostic reports, and hospital notes
Monitor and respond to incoming faxes, messages, and prescription lines
Reconcile interface issues in the EMR
Prepare professional correspondence to patients and providers
Serve as backup receptionist when needed, greeting patients with warmth and professionalism
Provide general administrative support to providers and nurses
Requirements
What We’re Looking For
High school diploma or GED preferred
1+ year of experience in a medical office or administrative healthcare setting (or equivalent training/education) is required
Working knowledge of medical terminology preferred
Strong customer service, phone etiquette, and organizational skills
Comfort with computers, EMRs, and multitasking in a fast-paced environment
Commitment to patient confidentiality and team collaboration
Experience in a community health or FQHC setting is a plus
Why Choose Us?
Daytime Hours Only– No weekends, nights, or holidays
Generous PTO– Vacation, sick, personal time, and paid holidays
Robust Benefits– Medical, dental, vision, FSA, 401(k), disability & life insurance
If you're ready to make a meaningful difference with a team that’s dedicated to improving health care access and outcomes, we encourage you to apply today!
Salary Description
$18.39 per hour