Job Information
Robert Half Collections Specialist in Oceanside, California
Description
A growing healthcare services organization in Oceanside is seeking a compassionate but firm Collections Specialist to manage patient and insurance receivables. The ideal person is patient, detail-oriented, and comfortable navigating billing systems, EOBs, and insurance portals. If you enjoy investigative work, problem-solving, and helping patients understand their balances, this is an excellent long-term role.
What You’ll Do
Contact patients and insurance providers regarding outstanding balances
Review EOBs, remits, and denial codes to determine next steps
Follow up on rejected claims, billing discrepancies, and incomplete submissions
Update patient accounts, insurance info, and billing notes with strong accuracy
Coordinate with Billing, Front Desk, and Clinical teams to resolve claim issues
Set up payment plans, process patient payments, and manage hardship arrangements
Prepare weekly aging reports, collections status updates, and month-end summaries
Support insurance re-submissions, corrections, and appeals processes
Maintain professionalism and empathy during patient financial discussions
Requirements
1–3+ years medical collections, AR follow-up, or patient billing
Knowledge of CPT/ICD codes helpful but not required
Experience with EMR/EHR systems (Epic, NextGen, eClinicalWorks, etc.) is preferred
Excellent communication and conflict‑resolution skills
Strong attention to detail and accuracy
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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