Job Information
ASM Research, An Accenture Federal Services Company Systems Admin - Printer Services in Oak Ridge, Tennessee
The System Administrator supports the day‑to‑day operation of the organization’s IT infrastructure, with a primary emphasis on enterprise printing services and multi‑function device (MFP) management. This role handles general system administration tasks while serving as the technical lead for printer deployment, configuration, troubleshooting, and lifecycle maintenance. The ideal candidate is detail‑oriented, customer‑focused, and comfortable working across hardware, software, and network layers to ensure reliable printing services.
Install, configure, and maintain networked printers and multi‑function devices across the organization.
Manage print servers, print queues, and driver deployments for Windows and macOS environments.
Troubleshoot printing issues involving connectivity, drivers, permissions, print spooler failures, and application‑specific print problems.
Coordinate with vendors for hardware repairs, firmware updates, consumables, and warranty support.
Implement and support secure printing features, including badge authentication, PIN release, and secure scan workflows.
Maintain accurate device inventories, configuration records, and lifecycle documentation.
Provide Tier II/III support for Windows desktops, laptops, and servers.
Assist with Active Directory tasks such as user provisioning, group management, and GPO updates.
Support routine maintenance activities including patching, updates, and system hardening.
Troubleshoot issues related to network connectivity, authentication, and application performance.
Participate in incident response, root cause analysis, and long‑term remediation planning.
Monitor printer fleet health, consumable levels, and device availability.
Track and report on print volumes, device utilization, and service trends.
Perform preventive maintenance on print servers and MFPs to reduce downtime.
Recommend improvements to enhance reliability, efficiency, and user experience.
Maintain up‑to‑date documentation for printer configurations, print server settings, SOPs, and troubleshooting guides.
Ensure compliance with organizational security policies and operational standards.
Assist with audits and inventory reviews as needed.
Minimum Qualifications
Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master’s Degree preferred.
CompTIA A+ or ITIL certification preferred
5+ years of experience in information technology, systems administration or other IT related field.
Other Job Specific Skills
Experience supporting networked printers and multi‑function devices in an enterprise environment.
Working knowledge of Windows Server, Active Directory, Group Policy, and print server administration.
Strong troubleshooting skills across hardware, OS, network, and application layers.
Familiarity with TCP/IP, DNS, DHCP, and basic network diagnostics.
Ability to communicate clearly with both technical and non‑technical users.
Experience with print management platforms (PaperCut, Equitrac, UniFLOW, etc.).
Knowledge of secure printing workflows and document management processes.
Scripting experience (PowerShell) for automating print server tasks.
Exposure to M365, Exchange, or other enterprise services.
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$95k - $124k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.