Job Information
MASTER LOCK CO Sr. Manager Customer Service in OAK CREEK, Wisconsin
JOB REQUIREMENTS: Company Description Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We\'re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. At Fortune Brands, we\'re building something big. We\'re advancing exciting innovations in all of our products and processes. We\'re delivering trust, dependability, sustainability, and style. To make it all happen, we\'ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential. When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here.Job Description The Senior Manager of Customer Service is responsible for building strategy and driving to achieve company goals while providing best-in-class B2B customer experience, financial performance, and employee engagement. Additionally, this role aligns customer service activities and initiatives throughout our Fortune Brands organization often partnering with sales, logistics, distribution, operations, and marketing to support customer priorities and service. Work Location:This is a remote role where candidates will be eligible to work anywhere in the United States. RESPONSIBLIITIES: Lead a team of remote customer service Managers and Associates in US and Mexico to deliver best-in-class service. Implement best operating practices to drive continuous improvement, innovation, and excellent service. Drive strategies and programs that include all aspects of operational performance, employee engagement, change management, succession planning, and talent management activities. Meets department financial objectives by estimating requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions. Prepares and presents regular reports on department performance, customer feedback, and key metrics. Use data to inform decision-making and strategy... For full info follow application link. The Master Lock Company is an equal opportunity employer. Applicants are considered for positions without regard to race, color, national origin, ancestry, religion, sex, sexual preference, age, disability, genetic information, military or veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local law. The Master Lock Company also prohibits harassment of applicants or employees based on any of these protected categories. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/0C90DA0D81E645C9 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.