Job Information
The Joint Commission Sr Application Support Engineer in Oak Brook, Illinois
Overview
Responsible for the maintenance, support, and operations of Joint Commission enterprise applications. This includes ensuring functionality and usability of Joint Commission enterprise applications as aligned with the organization’s priorities and enabling business users and customers to do their work effectively. The application support engineer is responsible for diagnosing and resolving application issues to ensure optimal performance and usability of the various systems users and providing root cause analysis with recommendations for improvements. This support engineer is accountable for performing maintenances operations tasks including monthly, quarterly or annual ones. Programming and debugging will be required in order to implement application enhancements, develop queries/reports of varying complexity and to troubleshootand fix programmatic issues.
Responsibilities
Complete understanding of assigned Joint Commission business processes and IT systems.Maintains detailed knowledge about assigned applications as well as other Joint Commission business processes and their interfaces to various applications.
Listens, interprets, and documents application support and maintenance requirements and/or requests. Works with IT teams to understand and develop detailed support plan. Presents ideas and approaches to the business and development team, which includes participation in the development of presentations.
Exhibits strong problem-solving skills and resourcefulness. Uses expertise to identify and analyze problems and assess potential issues to improve applications in a timely manner. Ensures all deadlines and commitments are met by providing support guidance and mentoring to team members.
Develops and maintains system documentation for existing applications. Identifies and analyzes gaps between current processes and the desired state, designs new processes, develops process performance measures and plans the transition to a new process.
Performs and supports Technical Leads and Analysts in Development projects to perform Transition lead activities including resource management, forecasting estimates for completion of operation readiness tasks before implementing.
Work with business engagement team to understand business operation/support needs for the enterprise applications and any issues they are experiencing, work with application team and software vendor to have application issues fixed, both short term and long term (root cause)
Proactively monitoring application errors and issues using application monitoring, alert escalations, error logs , and service now tickets.
Responsible for completing all support components of the IT Agile and small project methodology as well as IT service management (e.g. ITIL).
Treat team members fairly and builds relationships within and across departments.
Should be comfortable in a fast-paced development environment that continually embraces the latest technologies and techniques.
Qualifications
Bachelor’s degree in Computer Science or other related field OR equivalent work experience.
3 + years of IT work experience completing application Support/maintenance/development in a distributed multi-tier environment.
Excellent written and verbal communication skills and the ability to create excellent software support and maintenance lifecycle documentation.
Ability to work and support on a variety of programming languages that Joint Commission utilizes.
General:
React
Palantir OSDK, Ontology design and data modeling
Visual C#
Angular
MVC
Entity Framework
Web API’s
Source Control: Dev Ops, Git or similar
Telerik
Visual Studio 2022
SQL skills
Azure Data Factory a plus
SharePoint a plus\
Works independently or as a part of a team under general supervision.
Ability to multitask and prioritize is a must
Stays abreast of the development in area of professional competence. Excellent written and verbal communication skills.
Collaboration:
Experience in Integrating Microsoft collaborative tools such as Teams.
Proficient at taking a small project/releases from inception to transition including project planning, status reporting, requirements gathering, design, coding, unit and integration testing and implementation of a quality product utilizing Dev ops.
Proficient in IT Service Management processes as applicable in Joint Commission Enterprise IT environment.
Able to conduct as well as negotiate and convince participants in team meetings with IT staff including business users.
Ability to prepare effective presentations.
Additional Duties, Responsibilities, and Skills Required
The Application Management Support Engineer responsibilities will be focused on management of Accreditation and certification applications and releases. Responsibilities include building, maintaining, and developing on enterprise applications that support the business process for the Pre-Survey, Survey and Post Survey processes. This also includes the integrations to package applications when applicable. This person will be supporting existing applications, enhancements to existing applications and ensuring the security of the applications are maintained to the Joint Commission standards. The person will work together with business and business analysts to produce SLA, Job aids, Standard Operation Procedures, and maintenance documents.
Equal Opportunity Field
We offer a comprehensive benefit package. For a complete overview of our benefits package, please visit our Joint Commission Career Page (https://www.jointcommission.org/careers/#434f5b531a144a35906939ce76ce893c_cf7b457e1e9842329663d569f5c839cb)
We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.
Min
USD $89,000.00/year
Max
USD $124,000.00/year
Job Locations US-IL-Oak Brook
Job ID 2026-7184
# of Openings 1
Category Information Technology
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
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