Job Information
GE HealthCare Field Service Engineer in null, Thailand
Job Description Summary
A field service engineer to support repair and maintain of Diagnostic Imaging Systems such as Magnetic Resonance Imaging (MRI).
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Role summary:
Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to Magnetic Resonance Imaging (MRI).
Essential Responsibilities:
Maintain all models specific to a modality in the assigned area.
Perform total system level troubleshooting on complex multi-symptom problems.
Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers.
Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.
Assist in the growth and direction of business in geographic area.
Responsible for Warranty and PMS contract cost control.
Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts).
Play a leading role in complex and multifunctional rooms.
Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
Quality Specific Goals:
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
Complete all planned Quality & Compliance training within the defined deadlines.
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
Ensure timely dispatch closure.
Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
Qualifications/Requirements:
Degree level in Engineering or equivalent.
Technical and analytical skills, with a minimum o f 5 years of Field Services experience in MRI
Comprehensive knowledge of working with multiple imaging modalities.
Sought by others for guidance and advice.
Fluent in Thai , proficient in English
Ability to work independently with minimum direction.
High work standards and quality.
Shows Initiative and motivation.
Plans and organizes work effectively.
Excellent communication skills, listening skills, and interpersonal skills.
Strong customer skills and deals tactfully and effectively with differences of opinion (e.g. influences rather than directs).
Additional Information
Relocation Assistance Provided: No