Job Information
Adecco US, Inc. Lab Supervisor in Norwood, Massachusetts
Adecco Healthcare & Life Sciences is hiring a contract Laboratory Supervisor for our Medical Supply and Instrumentation partner in Norwood, MA.
The anticipated hourly wage for this position is $42- $44. Hourly wage may depend upon experience, education, geographic location, and other factors.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, Daily Pay, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Location / Division Information
This role supports the Analytical Instruments Group within the Instrument Enterprise Asset Management Services program, based in Norwood, MA.
Responsibilities
Oversee site and account operations in alignment with contract terms and Statements of Work, driving revenue growth, margin improvement, and client retention.
Develop and maintain strong relationships with clients, vendors, and internal stakeholders.
Promote customer satisfaction through continuous improvement initiatives and performance monitoring.
Ensure compliance with regulatory standards and asset/inventory management requirements.
Monitor service delivery for timeliness, accuracy, and quality.
Maintain accurate and up-to-date data in internal systems (e.g., service requests, work orders, purchase orders, CMMS).
Review service reports and invoices to ensure accuracy, completeness, and procedural compliance.
Maintain service and financial documentation while ensuring vendor compliance.
Lead and manage a team responsible for coordinating onsite equipment service, including engineer access and issue resolution.
Support site service personnel and broader account needs.
Adhere to all company safety, security, and operational policies.
Meet with the customers Lab Operations team 1-2 times per week to provide updates on service performance, key metrics, and open actions.
Minimum Qualifications
Bachelors degree or equivalent experience.
3-5 years of relevant industry experience (life sciences, healthcare, biomedical, agriculture, or related field).
2+ years of supervisory or people management experience.
Working knowledge of laboratory operations, safety protocols, and engineering processes.
Experience with CMMS and related data management systems.
Strong customer-facing and communication skills.
Detail-oriented with strong analytical and problem-solving abilities.
Ability to work both independently and collaboratively
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Work Conditions
Primarily onsite at the customers Norwood, MA location, including laboratories, offices, and storage/shipping areas.
Requires light to moderate physical activity (e.g., walking, standing, lifting, repetitive tasks).
Use of personal protective equipment (PPE) is required; exposure to laboratory environments and chemicals may occur.
Standard work schedule is Monday through Friday.
Pay Details: $42.00 to $44.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.