Job Information
Actalent Lab Supervisor in Norwood, Massachusetts
Description
Responsibilities Oversee site and account operations in alignment with contract terms and Statements of Work, driving revenue growth, margin improvement, and client retention. Develop and maintain strong relationships with clients, vendors, and internal stakeholders. Promote customer satisfaction through continuous improvement initiatives and performance monitoring. Ensure compliance with regulatory standards and asset/inventory management requirements. Monitor service delivery for timeliness, accuracy, and quality. Maintain accurate and up-to-date data in internal systems (e.g., service requests, work orders, purchase orders, CMMS). Review service reports and invoices to ensure accuracy, completeness, and procedural compliance. Maintain service and financial documentation while ensuring vendor compliance. Lead and manage a team responsible for coordinating onsite equipment service, including engineer access and issue resolution. Support site service personnel and broader account needs. Adhere to all company safety, security, and operational policies. Meet with the customer’s Lab Operations team 1–2 times per week to provide updates on service performance, key metrics, and open actions.
Additional Skills & Qualifications
Bachelor’s degree or equivalent experience. 3–5 years of relevant industry experience (life sciences, healthcare, biomedical, agriculture, or related field). 2+ years of supervisory or people management experience. Working knowledge of laboratory operations, safety protocols, and engineering processes. Experience with CMMS and related data management systems. Strong customer-facing and communication skills. Detail-oriented with strong analytical and problem-solving abilities. Ability to work both independently and collaboratively. Proficiency in Microsoft Office (Word, Excel, PowerPoint). Demonstrates Thermo Fisher values: Integrity, Intensity, Innovation, and Involvement.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Norwood, MA.
Pay and Benefits
The pay range for this position is $38.00 - $44.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Norwood,MA.
Application Deadline
This position is anticipated to close on Apr 10, 2026.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
Actalent is an equal opportunity employer.
About Actalent
Actalent is a global leader in engineering and sciences services. For more than 40 years, we’ve helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day.
Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.