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Summary Chobani's Community Loyalty Team Associate will represent the Chobani brand, culture, and products to its customers, through a variety of channels. This individual is part of a team that builds brand loyalty by providing messaging that addresses the needs of our audiences and acts as frontline defense for Chobani Responsibilities Provide excellent written and verbal support to consumers by answering inbound calls and emails received through our toll-free number, email and Chobani.comOffer best in class service to ensure that every consumer leaves the interaction feeling seen, heard, supported, and cared forProvide support to our consumers via social media channels, including Twitter, Facebook, Instagram and TikTokProactively learn about product specs, descriptions, nutritionals, ingredients and social issues to address incoming questionsAnswer questions or address concerns about Chobani ads, brand messaging and developing newsAccurately record information gathered in transactions with consumers into CRM (Consumer Relations Management) systemMeet quality and productivity requirements as it relates to engaging the needs of the consumerAlign efforts in messaging with greater External Communications teamRaise business-critical complaints as necessaryComplete other tasks as necessary Requirements College Degree or High School Diploma combined with relevant experience requiredMinimum of 2-3 years of experience requiredAbility to understand and convey the ideals and culture of the Chobani brandExcellent written and verbal communication skillsAbility to quickly learn new material and informationPrevious experience with real time data entryAbility to handle stressful situations while maintaining proper tone and messagingAbility to work independently with little supervision on occasion as well as in a team environmentBe able to travel to our Norwich or New Berlin locations within an hour and a half.About UsChobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 byHamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers - Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at cafes nationwide, as well as Ready to Drink (RTD) coffee beverages at retail. In 2025, Chobani acquired Daily Harvest, a modern brand offering consumers nutritious, delicious and convenient ready-to-make meals. Chobani uses food as a force for good in the world - putting humanity first in everything it does. The company's philanthropic efforts prioritize giving back to its communities and beyond. Chobani manufactures its products inNew York,Idaho,MichiganandAustralia, and its products are available throughoutNorth Americaand distributed inAustraliaand other select markets. For more information, please visitwww.chobani.com or follow us on Facebook, Twitter, Instagram and LinkedIn. Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws. Chobani provides a comprehensive benefits package, including medical, den