Job Information
Beacon Hill Staffing Group IT Support Specialist (Service Desk) in North Wales, Pennsylvania
Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.
Location: Hybrid North Wales, PA
Duration: 3+ month contract
IT Support Specialist (Service Desk) The IT Support Specialist provides front-line technical support to end users, resolving hardware, software, and access issues through a ticketing system. This role supports daily business operations by troubleshooting incidents, managing user accounts in Active Directory, and ensuring timely resolution of IT requests in a fast-paced environment.
Required Skills Experience in IT support, service desk, or help desk roles Hands-on experience with ticketing systems (ServiceNow, Jira, Zendesk, or similar) Working knowledge of Active Directory user and group administration Strong troubleshooting skills across hardware, software, and operating systems Experience supporting Microsoft Windows and Microsoft 365 environments Proficiency with Microsoft Office applications Ability to manage multiple tickets and priorities simultaneously Strong communication and documentation skills Customer-focused mindset with a problem-solving approach
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Dat To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjU5OTkwLjEwODY1QGJlYWNvbmhpbGxjb21wLmFwbGl0cmFrLmNvbQ