Job Information
ADP System Setup & Integration Manager in North Sydney, Australia
Title : WFS System Setup & Integration Manager
Responsibilities:
Obtain and maintain certification in WFS Product Suite applications required to perform the role
Responsible for gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, noticeable use cases and process diagrams.
Educate customers on best practices in the implementation of WorkForce Software/WFM software
Facilitate client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software
Deliver projects and tasks on time and within budget by effectively managing workload
Attend and facilitate team meetings
Follow established processes and best practices to continuously improve skills, while mentoring others on process.
Provide project status updates to key stakeholders both internally and externally
Partner with internal teams during project phases to ensure successful customer implementation
Lead and collaborate with the WFS team to ensure thorough testing of the customer's requirements
Lead roll-out and go-live activities, including data migration and system setup
Be familiar with aspects of labor laws as it pertains to time and attendance rules, scheduling and leaves of absences.
Conduct web-based and on-site customer training
Proactively participate in training courses and engage in self-directed learning to acquire the skills and knowledge necessary to achieve success in this role and contribute to the team's objectives
Understand the customer needs in the development of strategic plans
Troubleshoot issues and escalate problems to appropriate team members
Maintain accurate and timely records of billable and non-billable hours to ensure project profitability and meet utilization targets
Ensure adherence to WorkForce Software's established documentation standards and methodologies
Identify opportunities to improve our product offerings based on customer feedback.
Manage Customer expectations with relevant communication during key phases of the project life cycle
Document and communicate out of scope requirements and delays to the appropriate team members
Estimate work effort and communicate with Project Managers, customers and other key stakeholders regarding project status
Evaluate issues reported during customer testing phases, including tracking and reporting defects
Mentor and develop team members
Participate in internal initiatives, including rollout strategy and processes for efficiency and improvement.
Responsible for meeting deadlines and communicating to appropriate team members any delays
Become a subject matter expert in more than one WorkForce Software Product, in addition to Time and Attendance
Ability to work independently and run multiple concurrent assignments on client facing engagements
Lead meetings, communicate and document action items to appropriate team members
Ability to pull team together and drive results without being directed
Manage expectations, demonstrating thought leadership and the ability to influence at all levels of the organization
Ensure quality, by overseeing accuracy, completeness, and compliance of project deliverables
Support pre-sales activities such as proposals and scope of work, including discovery with prospects and writing of SOWs
Guide and direct the project team to ensure successful delivery of the projects
Ability to take ownership of customer engagement through all phases
Requirements:
6-8 Years experience in software implementations
Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel
Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role
Entrepreneurial mindset required, as the role requires capability of rapidly shifting focus and responding to ever-changing conditions
Strong communication skills both written and verbal
Possesses basic problem-solving skills
Experience or ability to read/write SQL and write simple queries
Knowledgeable of and understand common implementation principles and lifecycle
Capability to exercise mature judgement
Demonstrates technical aptitude to learn quickly and adapts to new circumstances
Ability to work on a dynamic, customer-focused team and establish excellent working relationships
Demonstrates a strong desire to grow functionally and technically as a professional consultant
Familiarity with or background in HR, Payroll, or Workforce Management, considered a bonus
Experience in implementing or training on a packaged software system or highly complex internally developed application
Logical and technical mindset that can analyze problems and identify root causes
Awareness of HCM applications and business processes
Experience providing application support for complex software systems, preferred
Thrives in client-facing environment
Work flexible hours
All other duties as assigned
Travel : Must be able to travel up to 50%, with the potential for international travel
Education : Bachelor’s degree in related field or equivalent years of experience.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.