Job Information
Smurfit Westrock Field Service Engineer in North Richmond, Australia
Be Part of Our Team
We're looking for practically minded, quick learners who thrive in a fast-paced environment to join our team.
Drive all aspects of the customer account from the ground up, taking the lead on all operational related activities to ensure WestRock exceeds achievement against KPIs leading to sustainable and profitable growth
ACCOUNTABILITIES
Improve Customer Service experience through facilitating value-added engineering services
Coordinate Operational Performance Excellence (OPE) re safety, maintenance, environmental machine efficiency
Provide coaching and support to customer personnel
Develop and execute short- and long-term plans for customer accounts / OPE
Monitor accuracy of reporting and data base information
Contribute to strategy development and provide advice to the business on engineering / maintenance issues
Identify and address engineering training and coaching needs within customer operations
Handle customer problems through to resolution
Review monthly (weekly if required) efficiency numbers and top three downtimes with resulting action plans / RCAs for these downtimes
EXPERIENCE:
Engineering degree and / or electrical / mechanical trade qualification / Mechatronics
Sound mechanical aptitude
Strong project management experience
Strong customer service skills and attention to detail
Apply Now
Become a part of a team that values your skills and supports your growth.
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- Smurfit Westrock
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.