Job Information
XPO, Inc. Senior Specialist, Customer Sales Support in North Richland Hills, Texas
Senior Specialist, Customer Sales Support
Requisition Id: 386578
Business Unit: LTL
Location:
North Richland Hills, TX, US, 76180
What you’ll need to succeed as a Senior Specialist, Customer Sales Support at XPO
Minimum qualifications:
2 year of customer service or sales experience
Strong typing and 10-key skills
Proficiency in Microsoft Office
Preferred qualifications:
Associate’s degree in a related field
3 years of experience in a customer service role or sales role with proven selling skills as well as experience swiftly handling customer issues professionally
Experience with Salesforce.com
Transportation experience
Excellent time management, organizational and multitasking skills with great attention to detail
Strong written and verbal communication skills
Able to work independently and in a team environment
About the Senior Specialist, Customer Sales Support job
Pay, benefits and more:
Competitive compensation package
Full health insurance benefits are available on day one
Life and disability insurance
Earn up to 13 days of PTO over your first year
9 paid company holidays
401(k) option with company match
Education assistance
What you’ll do on a typical day:
Workdirectly with customers to track shipments, provide rate quotes and schedule pick-ups and deliveries
Follow up with online customer spot quotes and try to close and/or upsell business
Research and resolve billing issues
Manage resolution, filing and tracking of claims
Submit corrections and dispute resolution requests
Perform over, short and damaged freight assessments
Scan shipment documents
Provide website support and operational assistance, including routing and planning
Resolve customer escalation matters
Log sales activity into Salesforce.com
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en_US) .