Job Information
Robert Half Sales Support & Document Control Specialist in North Liberty, Iowa
Description
We are seeking a highly detailed individual to support a global company for an open-ended long-term contract. This role provides critical support across sales, supplier quality, supply chain, and customer service teams. The ideal candidate is flexible, highly organized, systems‑comfortable, and able to switch between tasks quickly while maintaining accuracy and composure. This position manages documentation, assists with sales support activities, and collaborates with internal and external stakeholders to ensure smooth operational flow.
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and brings a calm, resilient presence to daily work.
Key Responsibilities
Document Control & Administration
Maintain, update, and organize customer and supplier documentation, certifications, and specifications.
Ensure accuracy and completeness of documents, following established procedures.
Support audits and compliance checks through effective record management.
Sales & Customer Support
Provide timely and professional support to sales and customer service teams.
Assist with quotes, product information, order details, and customer documentation needs.
Communicate clearly and effectively with customers, suppliers, and internal partners.
Cross-Functional Coordination
Collaborate with quality, supply chain, and sales teams to resolve issues and ensure smooth processing of documentation and customer requests.
Help identify gaps in information and proactively seek solutions.
Operational Responsiveness
Handle shifting priorities and multiple tasks without losing focus or accuracy.
Stay composed when faced with urgent requests or incomplete information.
Adapt to process changes, updated requirements, and new systems as needed.
Requirements
Required Skills & Competencies
Core Traits
Flexible and organized — can adjust to changing priorities while maintaining structure.
Strong communicator — able to talk through issues, ask clarifying questions, and engage professionally with others.
Agile — able to jump quickly between tasks and responsibilities.
Resilient — remains steady and composed under pressure; does not get easily flustered.
Adaptable — willing to adjust to new processes, expectations, and technologies.
Technical & Functional Skills
Strong attention to detail and accuracy, especially with documentation.
Ability to learn new systems and tools quickly; comfortable working within multiple platforms.
Solid time management and prioritization skills.
Problem-solving mindset; seeks answers rather than waiting for direction.
Professional written and verbal communication skills.
Preferred Qualifications
Experience in a support role related to sales, supply chain, logistics, quality, or customer service.
Prior exposure to document management processes or quality/compliance documentation.
Experience working cross-functionally in a fast‑paced environment.
The successful candidate is dependable, detail‑oriented, proactive, and comfortable with a mix of structured processes and rapidly changing priorities. This person enjoys partnering with others, communicating clearly, and keeping operations moving smoothly — all while maintaining calm, confidence, and professionalism.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .