Job Information
UPMC Office Assistant I - Vineyard Primary Care in North East, Pennsylvania
a {
text-decoration: none;
color: #464feb;
}
tr th, tr td {
border: 1px solid #e6e6e6;
}
tr th {
background-color: #f5f5f5;
}
UPMC's Vineyard Primary Care is seeking a friendly, detail-oriented Office Assistant I to support patients and care teams by scheduling appointments, welcoming patients, and ensuring accurate demographic and insurance information. This role is ideal for someone who enjoys customer-facing work and thrives in a fast-paced healthcare environment while serving as a key point of contact for patients and providers. Experience with EPIC Bridges and prior customer service or medical office experience are preferred.This full-time position will work day-shift, Monday through Friday, with shifts scheduled between the hours of 7:00am and 6:00pm. No holidays or nights are required. One to two Saturday's per year may be required.
Responsibilities:
Verify necessary information and records in the medical record and computerized scheduling system.
Schedule, coordinate, and reschedule patient's appointments.
Relay necessary messages to staff and providers.
Greet and register patients in a polite, prompt, helpful manner.
Provide any necessary instructions/directions.
Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
Maintain clean, orderly waiting area including beverage area and reading materials.
Prepare patient charts for upcoming appointments.
Answer telephone, screens calls, takes messages, and provides information.
Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
Complete necessary paperwork such as encounter forms and referrals.
Use computer system to generate information necessary for billing.
Answer questions regarding patient appointments and testing.
Complies with all UPMC Health System policies and procedures.
Maintain strict confidentiality related to medical records and other data.
Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
High school diploma or GED is required.
1 year work experience, preferably in a medical office setting.
Knowledge of medical terminology preferred.
Word processing and computer experience preferred.Licensure, Certifications, and Clearances:
Act 31 Child Abuse Reporting with renewal
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran