Job Information
Gates Albert, Inc. Inside Sales Customer Service in NORTH CHILI, New York
About the job: Manage customer orders to support production of parts on Davenport multi-spindle screw machines. Opportunities for growth: Training is provided to further the knowledge of inside sales and customer service specific to company policies and standards as well as other areas of the business. Essential Functions & Responsibilities:- Enter incoming orders verifying price, revision level and delivery date- Manage customer on-line portals to generate and modify orders- Generate routing sheets for needed part orders- Manage customer questions and issues including; delivery expedites and recovery plans.- Manage below safety stock program- Manage min / max program for high volume parts- Manage customer revision log- Manage on time delivery metric for all customers- Experience with internal audits and familiarity with quality standards including; IATF 16949-2016, ISO 9001-2015 and AS9100D is required. Minimum Experience: 5 years related inside sales / customer service experience. Other Requirements:- Ability to work collaboratively to solve problems relative to area of responsibility.- Ability to adhere to safety rules, policy and procedures.- Ability to adhere to employee rules, policy and procedures. Gates Albert Offers a stable environment, excellent benefits, 401(k) match and career growth. EOE, including disability/vets