Job Information
Ferguson Enterprises, LLC. Project Manager - Pump Repair in Norfolk, Virginia
Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
The Project Manager is responsible for managing and coordinating all aspects of the repair process, ensuring customer equipment and components are handled efficiently, accurately, and in line with company standards. This role serves as the key liaison between customers, vendors, and internal repair teams, overseeing repair intake, quoting, scheduling, tracking, and final delivery.
Responsibilities
Receive and log incoming repair requests, ensuring all required information is documented (equipment details, failure description, urgency, and customer requirements). Verify warranty status, repair eligibility, and necessary approvals before processing.
Serve as the main point of contact between customers, vendors, and internal teams throughout the repair process. Provide clear and timely updates on repair status, timelines, and costs. Coordinate with vendors, manufacturers, or service partners to source parts, arrange inspections, or outsource repairs when required.
Work with sales and technical staff to generate accurate repair quotes. Obtain customer approval on scope, cost, and lead times before authorizing work. Ensure purchase orders and repair orders are created and tracked properly.
Monitor repair work in progress, ensuring deadlines and quality standards are met. Coordinate shop workload, prioritizing urgent jobs as needed. Track repair progress in ERP/CRM systems and maintain accurate records.
Review completed repairs to ensure quality standards are met before release. Arrange delivery or pickup of repaired items and confirm customer satisfaction. Support warranty claims or follow-up service as needed.
Identify opportunities to improve repair workflows, reduce turnaround times, and enhance customer experience. Maintain organized records of repair histories to assist with root cause analysis and reliability tracking.
Qualifications
High school diploma or equivalent required; technical or vocational training in mechanical, electrical, or industrial fields preferred.
2+ years of experience in Project Management, service operations, pump rotating equipment repair, or industrial equipment preferred.
Strong organizational and time-management skills with the ability to handle multiple repairs simultaneously.
Excellent communication and customer service skills.
Proficiency in ERP/CRM systems and Microsoft Office Suite.
Mechanical aptitude and basic understanding of pumps, seals, or rotating equipment is a plus.
Detail-Oriented – Ensures all repair documentation and steps are handled accurately.
Customer-Focused – Keeps customers informed and ensures their needs are met.
Problem-Solving – Handles unexpected delays or repair challenges with urgency and creativity.
Team Collaboration – Works effectively with sales, service, and vendor partners.
Accountability – Takes ownership of repair outcomes from intake through final delivery.
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
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Pay Range:
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$3,899.70 - $6,325.00
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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
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This role is Bonus or Incentive Plan eligible.
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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information (https://www.ferguson.com/content/careers/reasonable-accommodation)